Supporter Care Coordinator

Supporter Care Coordinator Contract type: Fixed term, 12-month FTC with the possibility of extension Working hours: Part time, 22.5 hours (3 days) per week Working Pattern: Preferably Monday to Wednesday Salary: £26,227 per annum, FTE (£15,736 per annum for 22.5 hours per week) Salary Banding: Level 2 Location: Taunton, Somerset. Hybrid working available with 1-2 days per week expected in the office. About Us Somerset Wildlife Trust is a local independent charity and the only organisation uniquely focused on improving the natural environment of Somerset for the benefit of wildlife and people. We champion Somerset’s stunning, diverse, and important natural environment, making the case for nature to the public and politicians. We protect wildlife and lead the recovery of the environment by example, including on our nature reserves. About You and the Role This is a fantastic opportunity to support the Fundraising Team at Somerset Wildlife Trust. By providing great supporter care and key administrative support to the team, particularly membership, you will help to maximise engagement and income from supporters of Somerset Wildlife Trust. Key Responsibilities and Tasks The Supporter Care Coordinator will provide exceptional supporter care and key administrative support to the fundraising team, particularly membership, to maximise engagement and income from supporters of Somerset Wildlife Trust by: Supporter care: Being the first point of contact for the majority of our supporters and offering first-class stewardship to ensure our members and donors feel well-supported. Maintaining the highest standards of supporter care, including when responding to enquiries, judging when to involve colleagues to maximise potential support and income. Providing efficient data entry and administration, including for membership, fundraising appeals, community fundraising and events, processing all donations, including credit card payments and cheques, accurately. Supporting the Fundraising Data Specialist with the efficient processing of monthly Direct Debit and Gift Aid claims. Assist in financial reconciliations. Managing the day-to-day operations of the online shop, which includes the management of the website presence, fulfilment of all shop purchases and payments, and developing new products/adoptions as agreed with the Fundraising Development Manager. Being able to manage multiple tasks and requirements whilst demonstrating excellent time management Demonstrating good problem-solving skills and being able to work independently to deal with most enquiries and issues arising during the day. Providing administrative support for the Fundraising team. Identifying and proposing improvements that can be made to internal processes to help make the team more efficient. CRM (Raiser’s Edge) & Systems: Maintaining accurate and up-to-date records on the Trust’s supporter database (Raiser’s Edge), including by uploading new memberships, donations and event attendees and updating records. Work with other team members to manage the recording of fundraising activity and income to help them become confident users. Producing electronic member retention letters and working with the Fundraising Data Specialist to make other improvements to processes to maximise effective use of Raiser’s Edge. Assisting in the ongoing development and improvement of Raiser’s Edge and in the support of other teams using the system. Supporting Fundraising colleagues with other systems used in the day-to-day work of the team. Stakeholder relationships: Managing the day-to-day relationship with our membership recruiters at SWWFL, including the member upload processes, maintaining data quality, providing additional equipment and resources, and organising SWWFL team days and inductions. Managing stock levels and organising the printing and updating of membership materials. Liaising with suppliers to gather quotes and order new materials. We offer some fantastic benefits including: 7% employer pension contribution Life assurance An annual professional institution subscription if applicable Flexible and agile working Wellbeing support – EAP, wellbeing champions Diversity networks through RSWT/TWT Paid volunteer days Continuous Professional Development opportunities 33 days of holiday (25 + bank holidays) The opportunity to make a real and positive difference to nature, communities and the climate Closing date: Sunday 19 July 2026 Interested? If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position. No agencies please.