Online Fulfillment Specialist

A bit about the role

We are looking for an Instore Fulfilment Specialist to join our team.

• This role will be focused on supporting Instore fulfilment department delivering extraordinary customer experience and high service standards, whilst supporting the team deliver on all metrics and KPI’S.
• They will be responsible for successful allocation of tasks and monitoring of workload.
• They will role model and promote company values within the team and their peers.
• They will champion and train the team to work to agreed standard operating procedures
• They will support in driving continuous improvements within the operational key departments
• They will learn and showcase operational expertise across our key department areas and be seen as subject matter experts, showcasing best working practices.

Key Responsibilities

• Organise and support daily SLA ensuring orders are picked, packed and shipped within order promise
• Work closely with digital, shop floor and ISF associates to ensure that service level agreements and customer expectations are met
• To be proficient and comfortable using programmes/tech that will aid in the smooth running of the daily operation (RedPrairie , Zetes , Retek, Web - sphere, Metapack)
• Support developing Standard operating procedures to help meet operational goals
• Delivering against robust KPIs and targets
• Support on Implementing &/or improving processes to optimise service delivery
• Aid with the work flow management of a key department within the ISF operational structure (High value dept, Despatch, RETURNS, PERSONALISATION)
• Be flexible with approach and be happy to support operational needs when requested
• Be prepared to take on additional responsibilities during promotions and peak
• Support with implementing the company’s Health and Safety policy – ensuring a safe working space for all associates
• Ensure quality procedures and targets are always strictly adhered to
• Monitors and assists in the maintenance of all hardware in the operation
• Fosters a collaborative and harmonious working environment in line with Selfridges values that will support with productivity and motivation in the operation
• Experience
• A background within supply chain, preferably retail or a fast paced, commercial environment
• Supervisory experience preferred but not necessary
• Full time- fully flexible including early/late shifts and weekends Sat/Sunday working on a 3 weekend in 1 weekend off pattern
• Computer literate – knowledge of word, excel necessary

A bit about you

Personal Attributes/ Behavioural Skills

• Highly organised
• Able to solve problems efficiently
• Will require a proactive thinker who will drive the operation to success
• Exceptional attention to detail
• Ability to manage multiple daily deadlines understanding your priorities keeping our customer at the front of everything you do.
• Perform well under pressure in a fast-paced environment