Network Operations Coordinator

Job title: Network Operations Coordinator – Part – Time (17.5hrs)

Salary:  £38,115 pro-rata (plus 23% pro-rata non-pensionable shift allowance)  
Grade: Band 2

Contract type: TfL          

Reference: 4977

Number of roles: 1 x Part Time Contract details: Perm, Shift work Location: Palestra - Southwark, London Application closing date: Sunday 5th July 

All offers of employment are subject to satisfactory right‑to‑work checks.  Candidates must be able to demonstrate their right to work in the UK.  At the present time TfL is unable to offer visa sponsorship for this role.   

About us:

The Surface Control Centre (SCC) is a world class operation delivering Londoner’s journeys safely across Transport for London’s Surface network including London’s iconic Buses, Roads and Tunnels. 

We deliver highly effective and efficient command and leadership of the Surface (non-rail) network by safely supporting, co-ordinating, and enabling operational delivery at a network level to ensure TfL provides a world-class integrated service to its customers and to London more widely. SCC monitors and operates London’s Road network including 6,000 traffic signals to support the movement of people and freight, as well as operating 13 tunnels including the Rotherhithe Tunnel, Blackwall Tunnels, and Silvertown River Crossing. SCC also manages London’s bus network, including 8,000 buses that supported 1.8 billion journeys in 23/24. More widely, SCC provides Command, Control, Coordination & Communication (C4) functions for Trams & Sponsored Services.  

We are a 24/7 operation that is responsible for running Surface Transport services across the capital. Services are broad and dynamic and include monitoring the network, coordinating incidents, managing bus routes and bus disruptions, making sure our tunnels are safe and operating effectively and supplying real time network information to our customers and partners. We are at our best when we come together in response to an incident or delivering iconic events like New Year’s Eve and the London Marathon.

Our Control Centre is a dynamic, exciting environment that operates 24/7 and the diverse nature of the city is reflected in our teams and our people. We are a flexible employer offering a range of working opportunities and practices including flexible working patterns, shift work and hybrid working. We heavily invest in our staff with bespoke training, career development and support our colleagues with dedicated People Managers and wider Staff Network Groups to ensure that anyone from any background has support and a voice amongst our team. 

We are looking for motivated and enthusiastic people who care about making a difference and help us to continue to develop and improve how we get everyone home safely every day in an exciting and fast-paced environment.

Key Accountabilities:

• Responding to and managing real time incidents focusing on the safety and protection of Managing real-time incidents on London’s Road network, focusing on the safety and protection of pedestrians, our passengers (buses) and cyclists on the road network through the operation of over 6,000 traffic signals
• Managing real-time incidents on London’s bus network, working with Bus Operators when unplanned bus diversions are required to any of our 700 routes
• Responsible for real time communication with our partners including, Bus Operating companies, contractors and emergency services
• Support TfL colleagues in their delivery of the transport network
• Using of a range of operational tools and systems to handle calls and log response activity on our systems to keep London moving. 

Skills, Knowledge, Experience and Ways of Working:

• Good geographical understanding of the surface transport network, such as the bus network, Transport for London Road Network, strategic road network and tunnels
• Excellent communication skills
• Demonstrable experience of managing time effectively and of multi-tasking
• Proven ability to pick up understanding of new systems quickly and able to adjust to technological advancements across control centre technology
• Proven ability to act clearly and decisively in response to real-time operational issues
• Proven highly developed problem-solving skills and thoroughness and attention to
• Experience of real-time command and control environment

Shifts:

Working as part of a 24/7 operation in our advanced control centre in Southwark, you will be working a shift roster