Administration Officer

OverviewScottish Mountain Rescue (SMR) is the community of 28-member Mountain Rescue Teams. The teams deliver a world class Search and Rescue (SAR) Service and respond to requests from Police Scotland. Our 850 volunteers respond in a moment’s notice, 24 hours a day, 365 days a year to provide assistance to people in the outdoors. They give up their time, their beds, abandon their work, and are often called away from their families to assist total strangers. Scottish Mountain Rescue is the representative and coordinating body for mountain rescue teams in Scotland. We support our 25-member teams in a number of areas including raising awareness of the teams through press and social media. This helps the public to know what teams do and supports many aspects of their work from recruitment of new team members to making links to new organisations that can potentially provide vital equipment.The charity is undergoing a period of consolidation and change, as we respond to an independent review by the Cranfield Trust. We are looking to extend the administrative support that is available to the staff team, Board and members as we manage a significant period of change.Overall Job PurposeTo support the smooth running of Scottish Mountain Rescue by providing essential administrative support across a wide range of functions that underpin our work with mountain rescue teams and the wider SMR community.Key ResponsibilitiesProvide day-to-day administrative support to the staff team as requiredManage incoming enquiries and provide high-quality customer care to a wide range of stakeholders, including volunteers, members of the public, donors, and partner organisationsMaintain and develop accurate organisational records, databases, and filing systems, ensuring data is kept up to date and well managedSupport the administration and coordination of eventsAssist with fundraising administration, including donor acknowledgements and Gift Aid processingSupport the effective use and maintenance of the organisation's CRM system and related data processesManage shared communications channels, including general email inboxes and incoming correspondenceSupport website and intranet content updates and general digital administrationAssist with stock, merchandise, and resource administration as requiredContribute to administrative projects and improvement initiatives as the organisation developsUndertake any other reasonable duties in line with the nature and level of the role, as required by the line managerBenefits28 days (FTE) annual leave10 days (FTE) public holidaysAccess to our pension scheme- we offer a 5% pension contributionRemote working from home