Job Description
Owen Reed is looking for a Reception Co-ordinator for a top law firm in London. Working Arrangement: Full-time, office-based. The Opportunity A fantastic opportunity has arisen for a Reception Co-ordinator to join a prestigious law firm in London. This Reception Co-ordinator role sits within a busy and highly professional client services team responsible for delivering an exceptional experience to clients, visitors and colleagues. The successful Reception Co-ordinator will support the Reception & Client Services Manager in ensuring the smooth running of reception operations and client-facing areas. This Reception Co-ordinator position offers the opportunity to take ownership of key responsibilities while helping to maintain the highest standards of client service. Key Responsibilities Support the Reception & Client Services Manager in the day-to-day running of reception and client services. Provide guidance and support to the reception team when the manager is unavailable. Welcome clients and visitors in a warm, professional and friendly manner. Manage meeting room bookings and ensure rooms are prepared to the highest standard. Conduct regular checks of reception, meeting rooms and client-facing areas to ensure a first-class environment. Coordinate team rotas, holiday schedules and cover arrangements to maintain service levels. Assist with the planning and coordination of meetings, training sessions and internal events. Liaise with internal departments to ensure meeting and event requirements are delivered efficiently. Manage stationery and meeting room supply orders and conduct regular stock checks. Review invoices and process expenses accurately and promptly. Maintain accurate supplier and contractor records. Ensure reception systems, procedures and training materials remain up to date. Oversee switchboard operations and ensure all calls are handled professionally and efficiently. Work closely with HR and IT teams to maintain accurate staff information and resolve system issues. Take ownership of operational issues and ensure they are resolved promptly. Skills and Experience The ideal Reception Co-ordinator will have: Previous experience within a reception, front-of-house, hospitality or client services environment. Experience supervising, coordinating or supporting a team. Excellent communication and interpersonal skills. Strong organisational skills with the ability to manage multiple priorities. Outstanding attention to detail and a commitment to delivering high standards. A proactive and solutions-focused approach. Strong Microsoft Office skills, including Word, Outlook and Excel. The ability to build positive working relationships with cli