Job Description
South Manchester | Flexible Working Hours | £25000 - £30000 (Negotiable) | Hybrid Working (Work from Home Thursday & Friday) Box Recruitment Solutions is delighted to be recruiting for a National Account Administrator on behalf of an award-winning licensed homeware company based in South Manchester, Heald Green. Due to an internal promotion, this is a fantastic opportunity to join a successful and growing business that works with some of the biggest brands in gaming, entertainment and retail, supporting high-profile national accounts including Primark and Dunelm. Must have experience of managing critical path. The Role Working within a team of four, you will provide essential sales and account support, helping to deliver an exceptional customer experience from initial range selection through to order delivery. This is a fast-paced position requiring excellent organisation, strong communication skills and the ability to manage multiple critical paths simultaneously while supporting one, and potentially two, National Account Managers. Key Responsibilities Supporting National Account Managers with day-to-day account administration Managing the customer journey from range selection through to order fulfilment Delivering exceptional customer service to key retail customers Heavy critical path management to ensure all deadlines are achieved Tracking stock movements and customer orders Monitoring sample arrivals and product development timelines Providing delivery updates and managing customer communications Processing and maintaining new line forms Managing customer portals and email correspondence Working cross-functionally to drive urgency and resolve issues efficiently Supporting the sales team with reporting and administration Skills & Experience Required Experience of critical path management (essential) Must of worked in a supply chain, retail supplier, wholesale, import or export, homeware, house wear, soft furnishings or textiles Previous experience within Sales Support, National Accounts Administration, Customer Service or Supply Chain Administration Strong critical path management experience Excellent organisational and prioritisation skills Confident user of Microsoft Excel, including VLOOKUPs and Pivot Tables Confident using PowerPoint Experience using Business Central or similar ERP systems Experience managing customer portals Strong attention to detail and excellent communication skills Ability to build relationships with both customers and internal teams A proactive and solutions-focused approach What's on Offer? Flexible working hours Hybrid working - Work from Home Thursdays and Fridays Early finish every Friday 25 days holiday plus bank holidays Opportunity to work with some of the biggest brands in gaming and entertainment Join an award-winning and growing business Supportive and collaborative team environment Excellent career development opportunities Interested? For more information or to apply, please contact: Debra Cohen, Business Manager on or call Debra on