Student Registry Support Assistants (x8)

Job description: We have an exciting opportunity available in the Student Registry for 8 x Student Registry Service Support Assistants. Main duties and responsibilities Work effectively within a busy team to respond to student and staff enquiries via face to face, live chat, telephone and email. Provide a high level of customer service, ensuring that students are supported at all times. Work collaboratively with colleagues across the Student Registry Service to respond effectively and comprehensively to enquiries from Students and Staff. Provide information, guidance and advice to students, staff within the University and to external enquirers and organisations in line with the University’s regulations and the General Data Protection Regulation. Support core administrative processes using excellent IT and organisational skills to ensure work is completed accurately and efficiently. Maintain and update student records using University IT systems and databases. As a member of staff you will be encouraged to make ethical decisions in your role, embedding the University sustainability strategy into your working activities wherever possible. Attend relevant departmental meetings (Academic Services and Student Registry staff briefings). Any other duties, commensurate with the grade of the post. Located in the Students' Union Building, at the heart of the main University Campus, the Student Registry Service is responsible for critical student administration processes which enable students to begin, progress with, and complete their studies at the University.