Online Customer Service Advisor- Luxury Fashion

Luxury Online Customer Service Advisor

Hourly Rate: £15ph

Location: Ladbroke Grove, West London (4 days a week in the head office, Friday WFH)

We are seeking a polished and service-driven Luxury Customer Service Advisor to join a prestigious womenswear brand on an initial 4-6 week temporary assignment. This role is essential in delivering an exceptional and personalised client experience. Ensuring every customer interaction reflects the brand's refined aesthetic and commitment to excellence.

Key Responsibilities

• Deliver personalised customer experience via email phone and live chat


• Manage high volumes of enquiries across multiple inboxes (Outlook, Gorgias), ensuring timely and consistent responses


• Act as a brand ambassador with a deep understanding of luxury service standards


• Handle customer queries relating to orders, deliveries, returns and aftercare with accuracy and attention to detail


• Process refunds across Shopify and other relevant platforms, ensuring all transactions are handled correctly


• Update and maintain customer profiles in Shopify


• Support VIP clients with discretion, professionalism and a high level of care


• Work collaboratively with internal teams to ensure a seamless customer journey

Experience

• Experience in online luxury customer service or client services within fashion or retail


• Strong experience managing multiple inboxes, particularly using Outlook and Gorgias


• Experience using Shopify


• Excellent written and verbal communication skills


• Strong organisational skills and the ability to manage a high volume of enquiries


• High attention to detail and accuracy

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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