Supporter Care Assistant

Are you passionate about customer service and experience? Can you provide the ‘wow factor’ that makes supporters feel valued, inspired and heard? Are you looking for a flexible role? We’re looking for a highly organised, proactive and enthusiastic Supporter Care Assistant with a passion for people, nature and planet. If that sounds like you, we’d love to hear from you. The charity Population Matters is a UK charity with a global remit. Our vision is of a world in which our human population lives fairly and sustainably with nature and each other. Our mission is to address the negative consequences of ever more people using ever more of the planet’s resources and to inspire and engage with others to find, share and promote ways to make our vision reality as quickly as possible. The role As Supporter Care Assistant, you will play a key role in delivering an outstanding experience for Population Matters’ supporters, ensuring that every interaction is timely, professional and engaging. You will help create positive and meaningful relationships that inspire supporters, increase satisfaction and deepen engagement, ultimately strengthening long-term support for our mission. Acting as a first point of contact for supporters, you will: provide a high standard of customer service across a range of channels respond to enquiries, feedback and complaints with empathy and efficiency commit to delivering a consistently excellent experience seek opportunities to provide the ‘wow factor’ that makes supporters feel valued and appreciated help to build trust and donor retention. Alongside supporter stewardship, you will be responsible for accurately processing donations, maintaining high-quality supporter records and providing effective administrative support to the Fundraising Team. With scrupulous attention to detail, strong organisational skills and a supporter-centric approach, you will contribute to the smooth running of fundraising operations and to the growth and retention of our supporter community. The application process Please submit your CV (no more than two pages). As part of the application, you will also be asked to answer some screening questions. A cover letter is not required. Closing date: Friday 10 July by 8am