Communications Officer

We are excited to be recruiting a Communications Officer to help strengthen and expand the reach of Eczema UK’s work. This is a new role, created as the charity grows and takes on increasingly proactive campaigns and community engagement. You will play a hands-on role in delivering our day-to-day communications — creating and scheduling content across our social media channels and website, supporting the production of our monthly e-newsletter, and monitoring and engaging with our online community. Beyond digital communications, this role offers real variety. You will provide valuable support across our wider operations — from helping to coordinate webinars and podcasts to assisting with health information, research and policy work. No two days will be quite the same. This is a fantastic opportunity to join a small, friendly and ambitious team at the heart of a charity making a genuine difference to the lives of everyone affected by eczema. Key responsibilities Digital Communications and Content · Support the planning, creation and scheduling of social media content across platforms (Instagram, Facebook, LinkedIn, TikTok and YouTube), in line with organisational messaging, brand tone of voice and editorial calendar · Coordinate and support our eczema community champions · Assist with the planning, drafting and formatting of our monthly supporter e-newsletter using Mailchimp · Monitor e-newsletter mailing lists and support with performance tracking · Monitor media coverage of eczema-related topics and maintain records of press coverage · Act as a first point of contact for media enquiries, coordinating responses and media briefing documents using pre-approved sources · Monitor and respond to community engagement on social media in line with Eczema UK’s community engagement guidelines, escalating comments or queries when needed · Assist with uploading and updating content on the website, including information resources and event content · Support logistics for webinars, podcasts and online talks, including scheduling, tech set-up and note-taking · Provide communications and administrative support for charity campaigns, including planning and delivery · Support and occasionally attend events to promote Eczema UK, such as the British Association of Dermatologists Annual Meeting Team and Office Support · Support the Head of Communications and wider team with meeting organisation, minute-taking and note circulation · Help track performance data and KPIs across communications, research and fundraising activities · Manage the main email inbox and coordinate responses or internal referrals · Act as a point of contact for general office queries General Responsibilities · Adhere to Eczema UK’s policies and procedures · Comply with data protection regulations, ensuring personal information remains confidential · Take responsibility for your own personal learning and development, and support the learning and development of others · Ensure your work is accurate, meets quality standards and is delivered to agreed deadlines · Undertake any other reasonable tasks or projects as required