Programme Officer (Two Positions Available)

About the role Make a difference to the student experience We are looking for a proactive and highly organised Programme Officer to join our Programme Operations team on a permanent basis . This is an excellent opportunity to contribute to the smooth running of academic programmes and play a key role in delivering a high‑quality experience for our students. Our Programme Operations team provides an integrated, responsive service to support the effective delivery of courses across the University. You will work closely with students, academic colleagues and professional services teams, responding to a wide range of course‑related queries and ensuring processes are delivered accurately, efficiently and in line with University regulations. What you’ll be doing In this varied and fast‑paced role, you will: Provide day‑to‑day administrative and operational support for academic programmes Act as a key point of contact for students, responding to enquiries via email, telephone, online platforms and in person Liaise with academic staff, professional service teams, partner organisations and others Contribute to service improvement by identifying more effective ways of working Help deliver University‑wide events such as enrolment and graduation Why join us? Be part of a supportive, professional team dedicated to student success Gain valuable experience within a complex and rewarding higher education environment Develop your skills and knowledge through hands‑on involvement in core academic processes Contribute to an inclusive, values‑driven organisation that celebrates diversity and sustainability If you're passionate about delivering high quality customer focused administration in an education environment then we'd love to hear from you. If you would like an informal conversation about the role before applying please contact Emma Jackson, Programme Operations Manager – ejackson@bournemouth.ac.uk This position does not meet the eligibility requirements for sponsorship under the Skilled Worker Route within the UK Visa and Immigration Service’s Points Based System. Therefore, BU will not be able to sponsor individuals who require permission to work to carry out this position. For more information, please visit https://www.gov.uk/skilled-worker-visa/your-job Additional information This role can be full‑time (37 hours per week) but we will also consider part-time hours (minimum 0.5 Full Time Equivalent) . Flexibility will be required during peak periods. Location: Lansdowne and Talbot campuses About the department Our Academic Services department is made up of experts in student records, course administration, academic quality, and library and learning services.  Academic Services creates an enabling academic environment, which shares expertise, builds capabilities and inspires stakeholders through sector leading, user centred processes and outstanding service delivery. About us Bournemouth University’s vision is worldwide recognition as a leading university for inspiring learning, advancing knowledge and enriching society through the fusion of education, research and practice. Our highly skilled and creative workforce is comprised of individuals drawn from a broad cross section of the globe, who reflect a variety of backgrounds, talents, perspectives and experiences that help to build our global learning community. BU values and is committed to an inclusive working environment.  We seek a diverse community through attracting, developing and retaining staff from different backgrounds to contribute to inspirational learning, advancing knowledge and enriching society.  To support and enable our staff to achieve a balance between work and their personal lives, we will also consider proposals for flexible working or job share arrangements. More than just a job! Working for BU provides you with access to a fantastic range of benefits. Core Package: PAY – a competitive salary with opportunities for pay progression PENSION – a valuable defined benefit pension with generous employer contributions HOLIDAY – Annual leave entitlement of 30 days plus bank holidays and winter closure (pro rata if part time) WORK LIFE BALANCE – flexible working arrangements including opportunities for hybrid working and flexitime (role dependant) You will also have access to a wide range of voluntary benefits: Health & Wellbeing: Employee assistance programme, dental care scheme, health cash plan Financial & Discounts: Discounts including a reduction of fees for family members who study at BU Travel: Cycle to work scheme, secure bike stores, showers and lockers, free bus travel between campuses, discounted bus travel Sports & Activities: Sport BU has a wide range of activities which staff can access Family: Enhanced maternity, paternity and adoption leave, on-site nursery with discounts for BU staff Modern, vibrant campus locations: Bright and flexible work and meeting spaces, with on-site food outlets and coffee shops A job description for this positi