Safeguarding, Complaints and Assurance Officer

We are looking for a committed and proactive Safeguarding, Complaints and Assurance Officer to play a vital role in strengthening our organisational governance and ensuring the safety, wellbeing, and satisfaction of the people we support. This is an exciting opportunity to join our charity at a pivotal time and help shape best practice, champion learning, and support continuous improvement across safeguarding, complaints management, and organisational assurance. About the Role As our Safeguarding, Complaints and Assurance Officer, you will: Safeguarding Act as the central point of contact for all safeguarding concerns Coordinate referrals, maintaining accurate and compliant records Support staff in recognising and reporting concerns Liaise with statutory agencies such as local authorities and police Monitor trends and escalate risks appropriately Complaints Management Lead and oversee the end‑to‑end complaints process Ensure fair, consistent, and timely resolution Conduct or support investigations Maintain clear, auditable complaint records Communicate professionally and transparently with complainants Assurance, Risk & Continuous Improvement Provide assurance that risks are identified, recorded, and managed Produce regular reports for senior leaders and trustees Support internal audits and external inspections Analyse data to identify themes and embed organisational learning Contribute to policy development and staff training About You We’re looking for someone who is: Highly professional, organised and confidential in their approach Able to work independently and make sound judgements Compassionate, proactive and committed to our charity’s values Confident in communicating with a wide range of stakeholders Skilled in analysing information and producing clear reports Essential experience: Managing safeguarding concerns in a charity, public, or regulated setting Handling and investigating complaints Strong knowledge of safeguarding legislation Experience with risk management and assurance processes Desirable experience: Working within the charity or voluntary sector Supporting audits or regulatory inspections Training or qualifications in safeguarding, social care, law, or investigations About Life: Life is a national pregnancy support charity that helps over 60,000 people a year. Through our services, we help people – whoever they are – to meet pregnancy or pregnancy loss with courage and dignity so they can flourish. Our services include Supported housing and community support Counselling and skilled listening Free pregnancy tests and baby supplies Our values All our work is underpinned by the following universal human values: Humanity – All people are special and equal Solidarity – We’re with you and for you Community – We’re better together Charity – Doing good for one another Common good – Building a better world Information about the role: For further information, please see the attached job description. Please note, driving licence and own vehicle are required. Salary: £30,000 per annum Hours: 30 hours per week, minimum of 4 days Location: Home based Benefits At Life we are passionate about providing our employees with a supportive and engaging environment. As well as ongoing development and training, we offer our: Generous holiday allowance, starting at 25 days per year, plus 8 Bank Holidays (pro rata for part time hours) Birthday Leave (applicable after 1 years service) Extra annual leave for long term service Company Pension Scheme Signed member of the Menopause Workplace Pledge Safeguarding and Equality Life is committed to protecting all staff, volunteers and service users from harm of any kind. Life expects all staff and volunteers to share this commitment through our code of conduct. We are committed to ensuring diversity and equality within our organisation by encouraging applications from all backgrounds. All offers of employment will be subject to satisfactory references and appropriate screening checks. Life takes its obligation to protect the rights of children and vulnerable people very seriously; therefore, the successful candidate for this post will be also subject to extensive background checking, including an enhanced Disclosure and Barring Service check (DBS) which is paid for by the Charity.