Telephone Survey Assistant

Volunteering Opportunity Telephone Survey Assistant What You’ll Do Help us understand what older people need by calling clients to complete short surveys. You’ll collect feedback that helps shape our services and programmes. You will: Make phone calls using a provided script Record answers clearly and accurately Explain why the survey matters and how responses will be used Maintain confidentiality and data protection at all times Report any issues to staff Attend occasional training sessions Skills You’ll Use or Develop Clear, confident telephone manner Good listening and data recording skills Patience and empathy with older adults Able to follow scripts and stay on task Comfortable using a computer Reliable and respectful of confidentiality Time Commitment 2–4 hours between 9:00 am and 5:00 pm, Monday to Friday (Flexible) Location: Age UK Enfield offices or remote Reports to: Survey Coordinator Ready to Apply? Our Volunteer Opportunities Pack and Volunteer Application Form are attached and available to download. If you're interested in joining our volunteer team, simply complete the application form and email it to us. (Email address included in the application pack) Once we've received your application, we'll arrange an informal telephone chat to discuss the volunteer role(s) you're interested in, answer any questions you may have, and help you find the opportunity that's the best fit for you. We look forward to hearing from you!