Performance Manager

Job title: Performance Manager

Salary: £56,000 - £62,000                              
Grade: Pay Band 3

Contract type: TfL                                    Reference: 4482

Team: PFI 

Contract details: Permanent                   Location: Southwark, London

Application closing date: 30/06/2026 at 23:59 

All offers of employment are subject to satisfactory right‑to‑work checks.  Candidates must be able to demonstrate their right to work in the UK.  At the present time TfL is unable to offer visa sponsorship for this role.  

*Hybrid working within this role enables a balance of 50 per cent of time split between the office and home over a 4-week period. Hybrid working arrangements can evolve subject to business requirement.  

Overview of project/role

This role sits at the heart of a high-profile infrastructure programme, supporting the management of the Silvertown Tunnel private finance initiative contract. Acting as a key link between TfL and the private operator, you will play a crucial role in ensuring the successful delivery, performance, and ongoing development of this strategically important asset.

You will work as part of a multidisciplinary team with varied responsibilities, providing oversight of contract performance, building strong relationships with delivery partners, and helping to ensure that operational, commercial, and strategic objectives are met. A key aspect of the role is acting as an interface between stakeholders—translating complex information into clear insight, supporting decision-making, and identifying opportunities for continuous improvement.

With significant development taking place in the surrounding area, this role offers the opportunity to contribute to a dynamic and evolving environment, where collaboration, adaptability, and proactive problem-solving are essential.

Key Accountabilities

• Manage and oversee contract performance, ensuring accurate data is used to support decision-making, value for money, and continuous improvement.
• Provide insight and recommendations to senior stakeholders on performance trends, KPIs, SLAs, and contract effectiveness.
• Work with suppliers and internal teams to review and improve processes, ensuring they remain fit for purpose.
• Lead the development of performance reporting, metrics, and benchmarking to drive consistency, transparency, and best practice.
• Chair performance review meetings with suppliers, addressing issues and driving resolution.
• Identify risks and performance issues, leading the development and delivery of improvement plans.
• Ensure high-quality, timely reporting to senior leadership and external stakeholders, improving data collection processes where needed.

Key interfaces

• PFI external contractor teams to monitor performance and reporting
• Suppliers to manage performance and improvement plans
• Commercial and Asset Investment teams on contract and system matters
• Business Improvement teams to support continuous improvement initiatives

Skills, Knowledge & Experience

Knowledge

• Degree or equivalent experience in a relevant field
• Strong understanding of contract management (e.g. NEC3)
• Knowledge of construction, transport, or public sector environments
• Understanding of data analysis and performance management

Skills

• Stakeholder management and negotiation
• Supplier relationship and contract performance management
• Data analysis, reporting, and insight generation
• Continuous improvement and process optimisation

Experience

• Using performance data to drive improvements
• Building strong stakeholder and supplier relationships
• Influencing decision-making at management level
• Delivering performance or audit processes across contracts

Application Process 

• Please apply using your CV  

• Think carefully about the skills, knowledge and experience in the advert and cover this in your CV 

• PDF format preferred and do not include any photographs or images 

Equality, diversity and inclusion 

We are committed to equality, diversity and incl