IT Volunteer

We are looking to help Carers with IT support needs and require a Volunteer to offer 1:1 sessions to help them with their basic difficulties on their phone, tablet or laptop. In the first instance, we require someone for a morning or afternoon once a month to visit our different Cafes around the London Borough of Hillingdon and offer a Drop-In service. This will be reviewed after 4 months. This role will suit someone who: • Has excellent verbal communication skills • Has a good understanding of using a laptop, tablet, Microsoft Office, the internet • Enjoys explaining technical and  IT-related task to people face to face • Ideally has experience of supporting people in a learning environment • Pays attention to detail • Is empathetic to the needs and motivations of Carers • Understand the importance of confidentiality Main duties will include: • Meeting a Carer and listening to their IT problem • Understanding how overcoming this problem can assist them in everyday life • Instructing them, in simple terms, on how to access the information they need or the task they wish to complete Training and Support • All volunteers are expected to undertake induction training at Carers Trust Hillingdon, both online and in person • You will report to the Carer Development Officer and will receive regular supervision and support. • Should you wish and if places permit, you will be invited to attend Wellbeing Workshops and Seminars • You will be required to use your own car or take public transport to each venue so expenses will be recompensed