Job Description
Horse & Groom
Employment type: Part Time
Contract: Permanent
Salary: Up to £12.80 per hour
Restaurant Team Member – Serve Up Great Experiences with Britain’s Oldest Brewer!
At Shepherd Neame, we know that first impressions count. As a Restaurant Team Member, you’ll play a key role in creating a warm, welcoming atmosphere and delivering exceptional service to every guest. From greeting customers to serving delicious food and drinks, you’ll help make every visit memorable.
No experience? No problem! If you have the right attitude and passion for hospitality, we’ll give you all the training and support you need.
Where You’ll Be Working
The Horse and Groom is situated at the heart of Wilmington village near Dartford in Kent. Recently refurbished, the stylish Gastro pub is the perfect place to pop in for a quick drink, snack or to indulge in a delicious meal. We operate full table service seven days a week and can cater for as many as 600 covers on a busy day. We also have a great garden which also allows us to accommodate a further 180 hungry diners when the sun is shining.
What You’ll Do
- Welcome guests with warmth and ensure they feel valued throughout their visit.
- Take orders accurately and serve food and drinks promptly.
- Maintain a clean, organised dining area and uphold hygiene standards.
- Work closely with the kitchen and bar teams to ensure smooth service.
- Handle customer queries and resolve issues professionally.
- Contribute ideas to improve the guest experience.
What’s In It For You?
- Competitive hourly pay plus a share of tips
- Early wage withdrawal scheme
- 25% discount on food and drink at Shepherd Neame Managed Houses
- 25% discount on overnight stays at Managed House Hotels
- Up to 40% off select purchases from our Visitor Centre Shop in Faversham
- Exclusive discounts via Sheps Hut on hundreds of high street brands
- Access to a Workplace Mental Health Platform
- Company pension plan
- Career development opportunities across our pubs, Brewery, and Support Office
- Flexible working hours to suit your lifestyle
What You’ll Need
We’re looking for behaviours that make a great team member:
- Sheps Spirit – you inspire confidence and keep morale high.
- Working Together – you enjoy developing others and working collaboratively.
- Authenticity – you take ownership and pride in delivering results.
- Pride and Passion – you go the extra mile to make guests feel valued.
Why Shepherd Neame?
Our culture is built on Sheps Spirit, Working Together, Pride and Passion, and Authenticity; values that have guided us for over 300 years. When you join us, you become part of a team that celebrates tradition while shaping the future.
Ready to bring your personality and passion to the restaurant?
Apply today and become part of our story!
Restaurant Team Member
Horse & Groom
Permanent
Up to £12.80 per hour
Apply on retailappointment.co.uk
Helpful guide: Getting Into Hospitality: An Entry-Level Guide