Job Description
Job DescriptionWe believe everyone deserves a great Glasgow life and that starts with the people who work here.
Glasgow Life is a charity like no other. Our vision is to improve the lives of everyone in our city. To help us achieve that, we are looking for a Customer Service Assistant to join our Sauchiehall Street Culture and Heritage District team.
Our teams focus on making a real difference through culture and sport in Glasgow. If you’re excited by the idea of being part of that, this could be the job for you.
What you need to know
Hours: 16.5 hours per week plus additional opportunities
Contract type: Fixed Term until 31st December 2027
Pay details: The listed salary is for a full-time role. If you’re applying for a part-time or bank job, we will calculate your pay on a pro-rata basis. The hourly rate is £13.06 per hour.
Location: At Edward House, 199 Sauchiehall Street G2 with excellent public transport links.
What you’ll do
As a Customer Service Assistant – Sauchiehall Street Culture and Heritage District, you’ll be part of an established team, reporting to the Heritage Engagement Producer. You’ll play an essential role in the Sauchiehall Street Culture and Heritage District project, welcoming visitors to the project space, assisting them with enquiries, learning and sharing more about the Sauchiehall Street Culture and Heritage District project.
Your work will make a visible and lasting difference. This could be:
Supporting our communities
Helping people get active
Creating cultural experiences
Or working behind the scenes to make it all happen
Who you are
We’re looking for someone with the right skills who brings energy to the role. If the following sounds like you, apply today!
We’re looking for:
Somebody who can create a welcoming and supportive approach to customers, colleagues and volunteers.
Someone who demonstrates approachability and clear communication skills, and is keen to learn and develop their customer service skills.
Somebody who is interested in heritage and sharing that with different communities.
Download the Person Specification in the Job Attachments section on MyJobScotland. Use this to shape your application and show how your experience aligns with the job.
When selecting candidates for interviews, managers will look for candidates who meet all the ‘essential’ criteria listed in the Person Specification. If there are many candidates, they may also consider desirable skills. So, include those if they apply to you.
If you still have questions about the role, please contact us at amcv@glasgowlife.org.uk to arrange an informal chat.
What we offer
At Glasgow Life, our work changes lives. As a charity, we bring communities together and support wellbeing through sport, culture, heritage, and learning.
Learn more about Glasgow Life in our 10 Facts video in the Further Information section on MyJobScotland.
We support you to live a great life. Inside and outside of work. Some of our benefits include:
Holiday
When you join, you’ll get 30 days’ holiday. Plus 6.5 public holidays if you’re full-time. This increases to 35 days after 5 years of service.
Fancy a bit more time off? You can buy extra holiday too!Pension
Join the Local Government Pension Scheme (LGPS) – a Defined Benefit scheme that provides you with a secure pension for later life.
Support
Sometimes we all need support and a listening ear. Our free and confidential Employee Assistance Programme can support your mental, emotional, and physical wellbeing.
Discounts
As a colleague, you can enjoy discounts on the things you love, from Glasgow Club memberships to our museum shops and our online store. We are also part of the cycle-to-work scheme, helping you stay active.
Flexibility and development
We are proud of our flexible and inclusive work policies, which help you balance work and life. We also offer support for learning, development and career progression.
Please note that Glasgow Life is an Arm’s Length External Organisation to Glasgow City Council. We are currently completing a Job Evaluation exercise and introducing a new pay and grading structure. This may impact current salaries quoted in job adverts. To learn more, visit - https://www.glasgow.gov.uk/jobevaluation.
What’s next
To get started, complete our short application form. In this, you’ll fill out:
Work history
Qualifications/training
Key questions like “Why are you a good fit for this role?”
Use the Person Specification in the Job Attachments section to guide your answers.
Important Dates:
The closing date for this job is 11.59pm on 21-Jun 2026. Interviews are provisionally scheduled for week commencing 29 June and 6 July 2026.
Who We Are
Our Arts & Music service brings Glasgow to life! From world-class festivals to inspiring community programmes, we use the power of creativity to connect, include, and uplift people of all ages and backgrounds. We deliver unforgettable cultural experiences that enrich lives and boost the city’s vibrant visitor economy. Read