Job Description
Job DescriptionTo work collaboratively within the Customer Service Reception team to deliver a comprehensive and welcoming front-line service for all Council services. Providing accurate information and advice to internal and external customers in a professional, courteous, and customer focused manner, ensuring a positive experience for customers.Requirements
Deliver an excellent Customer Experience
Process customer and service information
Support service development
The Individual
Experience of working in a busy Customer Service environment
Experience of working with a range of computerised systems to retrieve and capture data accurately
4 SQA Standard Grades or equivalent at level 3 or above
Experience of working as part of a team
Ability to support new team members with practical training on procedures, techniques and using computer systems
Ability to record high volumes of information accurately
Ability to use own initiative to meet varying customer requirements
A flexible and adaptable approach to meet changing service requirements
Proven face to face Customer Service skills practised in a multi-disciplined environment
Strong communication skills, both verbal and written
Willingness to accept direction/delegation
Ability to deal with people in an understanding, supportive and professional manner
Ability to remain calm when dealing with emotional, challenging or stressed people
Ability to maintain high standards of customer service in a time-pressurised environment
Appreciation and acceptance of the commitment and the importance of confidentiality.
Closing Date: 26 June 2026
Starting Salary: £26,295.75 pro-rata
Hourly rate: £13.95
Working hours: 18.13 hrs per week (Wednesday pm Thurs-Fri full days)
Further information: Donna Wyness 01343 543451
Interview Date: 8 July 2026 (HQ Annexe)