Job Description
Customer Service Advisor (Financial Services)
📍 Glasgow
💰 £26,000 - £28,000 (DOE)
🕘 Monday - Friday | 9:00am - 5:00pm (Office-based)
The Opportunity
Do you enjoy building strong working relationships and delivering a high level of service in a fast-paced environment? Are you someone who takes ownership and thrives on resolving queries from start to finish?
Office Angels are delighted to be working with a long-standing and valued client within the financial services sector to recruit a Customer Service Advisor to join their Glasgow team.
This opportunity will see you supporting a portfolio of clients, managing queries through to resolution, and ensuring a smooth, professional service at every stage. You'll play a key role in maintaining strong relationships and delivering consistently high standards.
What You'll Be Doing
- Acting as a key point of contact, building trusted relationships with clients
- Managing queries from initial contact through to resolution in a timely, professional manner
- Working closely with internal teams and external partners to keep processes running smoothly
- Providing clear updates and confidently managing expectations
- Delivering a consistently high standard of service across all interactions
- Maintaining accurate records and supporting overall team performance
- Seamlessly working across multiple portals, navigating systems efficiently to manage queries with speed and accuracy
About the Company
Our client is a well-established and respected organisation within the financial services sector and a long-term partner of Office Angels. They are known for their professional approach, strong team culture, and commitment to developing their people.
What's in It for You?
- Competitive salary
- Private medical cover & death in service (post-probation)
- Pension scheme
- Ongoing training and support towards professional qualifications
- Wellbeing support and employee benefits platform
- A collaborative, supportive team environment
About You
- Experience in customer service or a client-facing administrative role
- Strong communication skills with a professional, confident approach
- Highly organised with the ability to manage multiple priorities
- A proactive, solutions-focused mindset
- Comfortable working in a fast-paced, structured environment
- Experience within financial services would be advantageous
Ready to Take the Next Step?
If you're looking for a role where you can build strong relationships, take ownership, and develop your career in a professional environment, this could be a great fit.
Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive.