Help Hub Volunteer (England, Wales, NI)

Volunteer with the MS Society Help Hub Do you want to make a real difference to people affected by MS? Our MS Help Hub is a national service that supports around 20,000 enquiries every year, providing trusted information and emotional support to people living with MS, their families, friends and carers. We’re looking for compassionate and supportive volunteers to join our national team and help ensure no one has to face MS alone. As a home based MS Help Hub Volunteer, you’ll provide emotional support and practical information through telephone conversations. You’ll help people access services, resources and support in a welcoming, non-judgemental environment. You don’t need to have all the answers. Full training, ongoing support and guidance from staff, other volunteers and specialists will be provided throughout your volunteering journey. (Information on training dates can be found below) Join our passionate volunteer community and help make sure no one has to face MS alone. Time commitment This flexible, home-based role involves an agreed commitment of three volunteering hours each week, plus attendance at monthly team meetings. Preferred cover times are Monday to Friday between 11am and 1pm, although all availability will be considered. The Help Hub operates Monday to Friday, 9am–5pm. Training Training will consist of online modules, each taking between 30-90 minutes which will be delivered on Tuesdays and Thursdays, am and pm, every week during July and August. You must be able to commit to these training times. For more detailed information on training please see the document with further information for details on how to contact us. What you’ll be doing Offering emotional support and information in a non-judgemental and non-directive way Using active listening skills to support a range of conversations Signposting people affected by MS to relevant services and support Developing awareness of social and medical issues affecting people with MS, including statutory services and welfare benefits Recording enquiry information in line with our Data Protection Policy Escalating safeguarding concerns and referring complex enquiries when needed Attending monthly team meetings and training sessions Keeping up to date with MS news and our work across the UK What we’re looking for We’d love to hear from people who are: Empathetic, supportive and non-judgemental Comfortable communicating with a wide range of people Willing to learn and develop new skills Able to maintain confidentiality and professional boundaries Comfortable using digital systems and online resources Able to work as part of a team and ask for support when needed Training and support You’ll receive: A full induction and Help Hub training Ongoing support from staff and fellow volunteers Access to learning and development opportunities Quarterly access to external supervision A Volunteer Welcome Pack Mandatory training includes: Data Protection Safeguarding Shape of Contact Role-specific Help Hub training What you’ll gain The opportunity to make a real difference to people affected by MS Experience supporting people through meaningful conversations Increased confidence and communication skills Knowledge of MS and related support services Experience working as part of a supportive national team Opportunities to influence and contribute to our work Reimbursement of agreed expenses related to your role