Resource Centre Specialist Administrator

Do you enjoy helping people, keeping things organised and making a real difference every day? We're looking for a friendly, organised and proactive person to join our Resource Centre team. This is a varied and rewarding role supporting people who are blind, partially sighted, Deaf, hard of hearing and deafblind. You'll be at the heart of a busy service, helping to coordinate appointments, equipment, enquiries, stock and administration, ensuring people receive the support they need when they need it. No two days are quite the same. One day you might be arranging equipment orders and managing stock, the next supporting visitors, coordinating appointments or helping a colleague source equipment or information quickly. If you enjoy variety, working with people and being part of a supportive team, we'd love to hear from you. The role is designed to offer flexibility and would particularly suit someone looking for school-friendly hours or a better work-life balance. What you'll be doing · Supporting the day-to-day running of our busy Resource Centre · Responding to enquiries by phone, email and in person · Helping people access information, equipment and services · Coordinating appointments, bookings and communications · Organising equipment orders, stock records and repairs · Supporting equipment preparation and administration · Maintaining accurate records and databases · Assisting with reporting, auditing and information gathering · Welcoming visitors, volunteers and colleagues to the Resource Centre · Working closely with the Resource Centre Manager and wider Charity Services Team What we're looking for : You may come from an administration, customer service, retail, healthcare, education, charity or community services background. Most importantly, you'll be someone who: · Is highly organised with excellent attention to detail · Enjoys helping people and providing great customer service · Communicates confidently and professionally · Is comfortable using Microsoft Office, particularly Excel, and databases · Can manage a varied workload and prioritise effectively · Has a practical, positive and flexible approach · Works well both independently and as part of a team It would be an advantage if you have experience of stock management, ordering processes, working with volunteers or supporting people with disabilities or sensory loss, but this isn't essential. Why join us? This is more than an administration role. It's an opportunity to help people maintain their independence, confidence and connection to the world around them. You'll be joining a friendly, supportive team where your skills, kindness and organisation will make a genuine difference to people's lives every day. Hours 25 hours per week, typically worked between 9.00am and 2.00pm, Monday to Friday, with flexibility around how these hours are worked. Interested? If you're looking for a flexible role where you can use your organisational skills to support people and make a meaningful contribution to your community, we'd love to hear from you.