3rd Line Engineer Support

Your new role Overview: An opportunity has arisen for an experienced 3rd Line ICT Support Engineer to join a collaborative IT function within a purpose-driven organisation. The role focuses on ensuring a secure, reliable, and high-performing IT environment while contributing to technical project delivery and providing senior-level support across the business. Key Responsibilities Infrastructure & Support: - Maintain the availability, performance, monitoring, and security of the organisation’s IT infrastructure - Act as an escalation point, taking ownership of complex incidents and seeing them through to resolution - Support the IT Service Desk by providing expert-level (3rd line) technical assistance - Ensure incidents are logged, investigated, and resolved in line with internal standards Project Delivery - Deliver technical elements of IT projects, ensuring successful implementation - Contribute to structured project environments (e.g. PRINCE2-style frameworks) - Provide clear progress updates to relevant stakeholders Systems & Technical Expertise - Deploy, configure, and secure Microsoft Azure environments - Implement and maintain networking hardware, including routers, switches, and wireless access points - Stay up to date with emerging technologies across hardware and software General Responsibilities - Maintain high standards of customer service and communication - Build effective working relationships with internal teams and stakeholders - Travel nationally when required - Participate in out-of-hours support when necessary - Undertake relevant training and contribute to continuous improvement - Ensure confidentiality of sensitive information at all times About You Essential Skills & Attributes - Strong problem-solving ability and experience working under pressure - Excellent communication and interpersonal skills - Highly organised with the ability to prioritise workloads effectively - Customer-focused approach - Self-motivated with a proactive attitude to learning and development - Ability to align technology solutions with business needs - Awareness of health and safety in IT environments (workstations and comms rooms) - Full UK driving licence Technical Experience - Windows 11 and ChromeOS environments - Centralised OS deployment tools - Desktop/laptop support (Windows & Chromebook) Microsoft technologies: - Active Directory, Group Policy, Entra ID - Azure (VMs, storage, networking, security, monitoring) - Microsoft 365, Exchange Online, Defender, Purview - PowerShell scripting - Networking fundamentals (DNS, DHCP, VPNs e.g. SonicWall) - Router and wireless technologies (e.g. DrayTek) - Broadband technologies (FTTC, FTTP, SOGEA) - VoIP systems - Printers, MFDs, and scanners Experience: - 3 years working in an IT support or infrastructure environment - Experience with ITSM tools (e.g. Vivantio or similar) - Exposure to structured project delivery environments (e.g. PRINCE2) - Mobile Device Management (MDM) and application support - Asset management platforms (e.g. ManageEngine Endpoint Central or equivalent) Qualifications (Desirable) Microsoft Azure Administrator Microsoft Security, Compliance & Identity Fundamentals CompTIA A+ PRINCE2 ITIL What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. #4800611 - Aaron Penny