Specialist Retail Volunteer

OVERALL PURPOSE OF ROLE MAIN ACTIVITIES AND RESPONSIBILITIES Using the voluntary working practices, policies, procedures and values set by Alex TLC, work with paid staff to ensure the charity shop business is run accordingly. Work to the high standards expected at all Alex TLC shop premises according to the requests of the Shop Manager. Work as a team member, taking full responsibility for all shop duties undertaken. Participate in all training and legislative checks required by Alex TLC, statutory and specific to role. CUSTOMER RESPONSIBILITIES (INTERNAL & EXTERNAL) Maintain excellent levels of customer service (remembering customer service extends to colleagues and service providers, as well as customers), going above and beyond where possible. TECHNICAL RESPONSIBILITIES Expert knowledge of the safe and correct use of all equipment used in the day to day running of the charity shop, for example the till, steamer, pricing equipment. Training is provided. OTHER FEATURES OF JOB Hours of work are according to those agreed between yourself and the Shop Manager. Opportunity for paid employment in our charity shops. Opportunity to attend the Alex TLC Community Weekend and meet sufferers of leukodystrophy and their families. Volunteers assist in the running of activities during the Weekend and attend the social events included. LOCATION South East London Alex TLC charity shop premises. PERSON SPECIFICATION EDUCATION, QUALIFICATIONS AND TRAINING DESIRABLE: · GCSE, ‘O’ Level or equivalent Mathematics and English Language · customer service EXPERIENCE DESIRABLE: · Willingness to learn about leukodystrophy and the challenges our beneficiairies face · charity shop or other retail WORK BASED COMPETENCIES DESIRABLE: · Good customer service skills · Good telephone skills · Good writing skill · Good numerical ability · Good organisational ability · Flair for display · Computer literacy BEHAVIOURAL COMPETENCIES ESSENTIAL: · Motivated · Honest · Committed · Ability to work in a team DESIRABLE: · Enthusiastic · Articulate · Calm under pressure · Methodical · Resourceful · Commercial acumen We are only able to accept applications from UK residents.