Training and Assessment Administrator

About LWDW Training LWDW Training Ltd, is a not-for-profit operating under the brand name Living Well Dying Well (LWDW). Its aim is to bring change to societies’ attitude to, and experience of, death and dying. The organisation offers education, awareness raising, training and end of life support. LWDW aims to improve the quality of life for everyone, whatever age, nationality or background, and to promote a society that is better prepared and supported to meet death when it arrives. We take an integrated approach in meeting physical, psychological, social, spiritual and cultural needs of people at the end of life and their families. We are actively involved in inspiring compassionate communities. About the Role We are seeking an experienced administrator to provide efficient administrative support to the Training, Learning and Assessment team, ensuring that trainer, assessor and programme administration is accurate, up to date and well organised. This role is central to the effective administration of the Training, Learning and Assessment function. The postholder will provide practical day-to-day support to help ensure that trainers and assessors receive timely information, accurate documentation and well-coordinated administrative processes. Working closely with the Training, Assessment, Learning and Curriculum (TALC) Coordinator and the Head of Learning, the Administrator will help maintain records, support communication, coordinate meetings and training activity, and contribute to the smooth delivery of programmes across the organisation. You will play a pivotal role in an environment of pioneering individuals who are passionate about their subject, committed to make a difference. Main duties & responsibilities Assessment Administration Administer assessment processes, ensuring learner submissions, assessment materials and related documentation are processed accurately and securely. Allocate learner submissions to assessors in accordance with agreed processes and maintain accurate records of allocations. Track assessment progress and turnaround times, updating records and following up with assessors as required. Receive, record and process completed assessments, ensuring learner feedback is distributed promptly and records are updated. Maintain assessment tracking systems, spreadsheets and databases. Trainer and Assessor Administration Maintain accurate and up-to-date trainer and assessor records, including compliance documentation and annual review records. Support the onboarding of new trainers and assessors, including preparation of documentation, induction arrangements and record creation. Support the offboarding of trainers and assessors. Act as the first point of contact for routine trainer and assessor enquiries, escalating issues where appropriate. Support the administration and scheduling of trainer and assessor CPD activities and training opportunities. Keep up to date and accurate distribution lists for internal communications. Quality Assurance and Compliance Administration Maintain quality assurance, compliance and assessment documentation in accordance with organisational procedures. Support moderation, internal verification and quality assurance activities through the preparation and organisation of relevant documentation. Ensure records are stored accurately, securely and are readily accessible to authorised colleagues. Identify and report any missing documentation, delays or compliance concerns. Data Management and Reporting Maintain internal databases, tracking systems and shared files. Collate trainer and assessor feedback and survey responses. Produce routine reports and administrative summaries as requested. General Administrative Support Provide administrative support for meetings, including agenda preparation, minute-taking and action tracking where required. Contribute to the continuous improvement of administrative systems and processes. Undertake any other duties commensurate with the role as reasonably required by the organisation. Person Specification You will be highly organised, dependable and detail-focused, with the ability to manage a varied workload and work independently. You will be comfortable working remotely, communicating clearly with colleagues, and handling multiple administrative tasks efficiently and accurately. You will bring a calm, proactive and flexible approach, with a commitment to supporting a collaborative and values-led working environment. Essential: Excellent organisational and administrative skills Strong attention to detail and accuracy Ability to prioritise workload and meet deadlines Clear and professional written and verbal communication skills Good working knowledge of Microsoft 365, including Outlook, Teams, Word, Excel and SharePoint Ability to maintain accurate records and filing systems Ability to work independently and use initiative Flexible and reliable approach to work Experience of providing administrative support in a busy team envir