Job Description
Job Title: Patient Administration Assistant
Location: London Canary Wharf
Part time: 37.5 hours per week
Shift times: Monday to Friday
Permanent Contract
Salary: £28,800 to £29,200 depending on experience
We're looking for a Patient Administration Assistant in our Primary Care Occupational Health Team based in our clients prestigious offices in Canary Wharf. The team is friendly and the clinical nursing staff and admin team work closely together to create a supportive environment. You don't have to have been in this exact role before, but a background in healthcare admin will be preferable.
At HCA UK we deliver essential Occupational Health ( OH) services to help organisations manage and reduce sickness absence while minimising risks. Delivering over 25, 000 OH appointments annually and with access to a team of experienced occupational health clinicians we provide expert support tailored to the needs of these organisations.
We offer a tailored model of service including distance case management and in person Occupational Health services.
As a your main role will be to book appointments and release OH reports. This is the perfect role if you enjoy working to process and are looking for an exciting new role to start this spring.
Above all else, we're committed to the care and improvement of human life. It's this guiding vision that influences everything we do at HCA UK. From the CEO to the colleagues on the floor we all have a part to play in delivering exceptional care to our patients. Other's may think this is just a role in (team), but to us, you'll be part of a wider team with a unique sense of purpose, one that helps improve lives on a daily basis.
What you'll do:
Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world's leading healthcare providers. In the UK, we're one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing.
We believe that by caring for our employees, we empower them to provide exceptional care for our patients. That's why we offer a host of flexible benefits that reflect the invaluable contribution they make every day.
At HCA UK we believe exceptional care starts with our people. We celebrate the unique perspectives and different experiences each of us bring as we know that when you feel seen, heard and supported you can be at your best for our patients, and each other.
Our mission is simple, above all else we're committed to the care and improvement of human life, a clear statement that extends to both o
Location: London Canary Wharf
Part time: 37.5 hours per week
Shift times: Monday to Friday
Permanent Contract
Salary: £28,800 to £29,200 depending on experience
We're looking for a Patient Administration Assistant in our Primary Care Occupational Health Team based in our clients prestigious offices in Canary Wharf. The team is friendly and the clinical nursing staff and admin team work closely together to create a supportive environment. You don't have to have been in this exact role before, but a background in healthcare admin will be preferable.
At HCA UK we deliver essential Occupational Health ( OH) services to help organisations manage and reduce sickness absence while minimising risks. Delivering over 25, 000 OH appointments annually and with access to a team of experienced occupational health clinicians we provide expert support tailored to the needs of these organisations.
We offer a tailored model of service including distance case management and in person Occupational Health services.
As a your main role will be to book appointments and release OH reports. This is the perfect role if you enjoy working to process and are looking for an exciting new role to start this spring.
Above all else, we're committed to the care and improvement of human life. It's this guiding vision that influences everything we do at HCA UK. From the CEO to the colleagues on the floor we all have a part to play in delivering exceptional care to our patients. Other's may think this is just a role in (team), but to us, you'll be part of a wider team with a unique sense of purpose, one that helps improve lives on a daily basis.
What you'll do:
- Act as an initial point of contact for our corporate client and their employees in dealing with any queries that they may submit via a shared mailbox with the OH Administrators based at corporate client.
- Adhere to approved scripts to request GDPR Consent from employees when arranging appointments and to book all appointments between employees and clinicians and case conferences as required between OH Clinicians and HR/Managers with service delivery timeframes.
- Handle booking requests, OH report releases and all queries accurately and professionally.
- Prepare and maintain online files for clinicians on Meddbase, and also flag any queries, delays and concerns.
- Assist employees with queries.
- Excellent written and verbal communication skills
- Previous experience in a customer facing role is essential, ideally within a healthcare setting
- Computer literate and competent in EXCEL use
- A calm and positive outlook and a can do attitude.
- Good problem solving skills.
- Experienced at multitasking and managing multiple priorities.
- Good time management skills
- An excellent teamplayer
Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world's leading healthcare providers. In the UK, we're one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing.
We believe that by caring for our employees, we empower them to provide exceptional care for our patients. That's why we offer a host of flexible benefits that reflect the invaluable contribution they make every day.
- 25 days holiday each year (plus bank holidays) increasing with service, with option to buy or sell leave to suit you
- Private Healthcare Insurance for treatment at our leading hospitals
- Private pension contribution which increases with length of service
- Season Ticket Loan and Cycle to Work scheme
- Group Life Assurance from day one
- Critical illness cover
- Enhanced Maternity and Paternity pay
- Corporate staff discount for all facilities including Maternity packages at The Portland
- Comprehensive range of flexible health, protection and lifestyle benefits to suit you
- Discounts with over 800 major retailers
At HCA UK we believe exceptional care starts with our people. We celebrate the unique perspectives and different experiences each of us bring as we know that when you feel seen, heard and supported you can be at your best for our patients, and each other.
Our mission is simple, above all else we're committed to the care and improvement of human life, a clear statement that extends to both o