Security & Access Hub Co-ordinator

House of Commons The House of Commons a unique and exciting place to work right at the heart of the UK's thriving democratic system. Behind the scenes, the House of Commons Service is made up of more than 3,000 employees who support and facilitate the smooth day to day running of the House. They provide professional services to Members of Parliament, their staff, and the wider parliamentary community. Staff Benefits In addition to your salary, we offer an attractive range of benefits including: 30 days' annual leave (increasing to 35 days after first full leave year). Civil Service pension with an average employer contribution of 28.97%. Access to training and development. Flexible working. Interest free season ticket loan and bicycle loan.Introduction Are you a proactive coordinator looking to support the heart of UK democracy? Join the Parliamentary Security Department (PSD) and play a vital role in keeping Parliament safe and open for business. Based in our collaborative Security and Access Hub alongside the Metropolitan Police, you will connect directly to the wider House of Commons remit. By managing key access requests, coordinating vital intelligence briefings, and liaising with stakeholders, you'll ensure the Estate remains resilient, secure, and accessible to all. The Role Some of the responsibilities for this role include: Receiving and prioritising e-mails to the Security and Access Hub inbox and telephone requests/requirements from internal and external customers.Dealing with Security and Access requests directly or, where appropriate, escalating them to senior colleagues for review.Managing customer expectations, negotiating with stakeholders while maintaining appropriate timescales.Skills and Experience To be successful in this role you will demonstrate: Excellent organisational skills; able to prioritise their workload and ensure changing short-, medium- and long-term demands and deadlines are met, while maintaining high standards of accuracyAbility to identify key information, ensuring that requests can be quickly answered and briefing materials produced are always accurate, succinct and relevant.Ability to find solutions to problems, seeking advice, using judgement and working with stakeholders to identify areas in policies where flexibility can be used to create mutually beneficial outcomes.Next Steps and Additional Information CV & Supporting Statement - If you would like to apply for this role, please submit your CV and covering letter with a 500 word limit. More information on the role and the full criteria can be found in the Job Description. Please note that most job offers will be made at the minimum of the salary range, other than in exceptional circumstances. Please ensure that you anonymise your application by removing any identifiable factors from your CV or Supporting Statement. We may close the vacancy prior to the closing date stated due to a high volume of applications. #LI-Hybrid