Events Administrator

Events Administrator Institute of Licensing (IoL) Part-Time | 22.5 Hours per Week (Monday-Wednesday) Home Based Salary: £26,000 FTE Help deliver the events that support the UK's licensing profession The Institute of Licensing is the leading professional body for licensing practitioners across the UK. We bring together professionals from local authorities, the police, legal practice, consultancy and industry to raise standards, share knowledge and support professional development across the licensing sector. We are looking for a highly organised and customer-focused Events Administrator to join our small, friendly team. This is a vital role that helps ensure the smooth delivery of our extensive programme of training courses, conferences and professional development events. About the Role As the first point of contact for many of our delegates, you will provide excellent customer service while supporting the administration of events from booking through to completion. Working closely with the Head of Events and colleagues across the organisation, you will help ensure that every delegate receives a professional and efficient service. Key responsibilities include: • Managing event enquiries by email and telephone • Processing event bookings and delegate registrations • Preparing and distributing joining instructions and event information • Maintaining event records and archives • Producing and issuing qualification certificates • Supporting event closure and post-event administration • Liaising with finance, membership and other teams to provide seamless customer service About You You will be an experienced administrator who enjoys working in a busy environment and takes pride in delivering excellent service. You will have: • Strong administrative experience • Excellent written and verbal communication skills • A professional and confident telephone manner • Good IT skills, including Microsoft Word and Excel • Experience of CRM or booking systems • The ability to manage competing priorities and work to deadlines independently • Experience of working remotely as part of a small team Experience of working with the Sheep CRM system or within a local authority licensing environment would be advantageous but is not essential. Why Join Us? The Institute of Licensing is a flexible, homeworking organisation with a collaborative and supportive culture. We are passionate about improving standards across the licensing profession and helping our members develop their careers. Every member of our team plays an important role in delivering that mission. This role offers the opportunity to: • Work from home as part of a close-knit and supportive team • Contribute to a respected national professional body and charity • Play a key role in delivering high-quality events and training • Develop your skills within a professional membership organisation How to Apply To apply, please send your CV together with a covering letter explaining why you are interested in the role and how your experience meets the requirements. Closing Date: 2nd July 26 Interview Date: TBC likely week commencing 6th July 26 The Institute of Licensing is committed to equality, diversity and inclusion and welcomes applications from all suitably qualified candidates.