Applicant Compliance Adviser

Oxford Brookes University is distinctive in nature. We are a modern and forward-thinking institution rooted in, and connected to a city with a rich history of culture and learning. We are a globally recognised University focused on providing high-quality teaching, delivering impactful research and an excellent student experience. Our vision is simple: “shape tomorrow through our unique blend of the modern and the traditional, by embracing diversity, seeking out the new and excelling in education and research”. Our people are at the heart of the University - our excellence in teaching, research and knowledge exchange depends on the engagement, capability and wellbeing of our people. We strive to create and encourage an environment where people have the opportunity to develop, progress and thrive. About the Team The Admissions Office is at the heart of the University's ambitions to increase our global footprint and broaden access to an Oxford Brookes education. The Applicant Compliance team is responsible for providing a high-quality, customer-focused, and efficient service in the issuing of CAS (Confirmation of Acceptance for Study) to International applicants and agents. The team plays a key role in ensuring the University’s compliance with UKVI regulations. What Will I Be Doing? Prepare and issue CAS for prospective International students by undertaking careful checks, verifying qualifications, and ensuring 100% accuracy within agreed deadlines. Track all pending documents required for CAS issuance and communicate regularly with students who have accepted an offer and paid a deposit. Provide an efficient and accurate enquiry handling service, offering professional, high-quality guidance and advice on admissions policy and CAS issuance to applicants, parents, agents, and University staff. Use a range of University IT systems, including CRM, Ellucian, and the Home Office’s Sponsorship Management System (SMS). See candidate pack for full duties What Skills Do I Need? Educated to Level 3 qualified (A levels or equivalent) including an excellent standard of written and spoken English. Experience of delivering and sustaining high standards within a customer-facing role. Proven ability to deliver high levels of accuracy, especially during periods of significant workload. Excellent ability to work efficiently and accurately within a database and/or CRM system. Ability to understand procedures and regulations, such as UKVI rules, and apply them in a work environment. About the Location and Working Life This is a hybrid role working approximately two days a week at the Headington Campus and the remainder at home. The successful candidate will need to be given clearance by the Home Office to be a Level 1 User of the Sponsorship Management System (SMS) and handle Biometric Residence Permits. Occasional weekend working will be required. Benefit As an Oxford Brookes employee, you will enjoy a total of a minimum of 25 days holiday, rising with your service, plus 8 Bank Holidays and additional University concessionary Days. We have an extremely competitive Local Government pension scheme with a 19.2% Employer contribution rate. We encourage and support hybrid working where the role allows. We prioritise the well-being of our employees and provide a diverse and comprehensive benefits package. Equality, diversity and inclusion We are committed to recruiting from the widest possible pool and welcome applications from all suitably qualified candidates who embrace our values, regardless of their background.