Operations Coordinator

Office Angels are currently recruiting for an Operations Coordinator for our client based in Crowthorne.

Role: Operations Coordinator

Location: Crowthorne - one day a week in the office (Thursday)

Salary: £28,000 to £30,000 per annum

Hours: 9:00am - 17:00pm, some flexibility required to attend client calls in different time zones

You will be responsible for the day-to-day coordination and delivery of training programmes. Working closely with Key Account Directors, you will liaise with clients to confirm schedules and oversee programme logistics, ensuring a seamless and high-quality experience for both clients and participants.

This role is primarily home-based, with a weekly office day (Thursday). The office is also available more regularly for those who prefer a hybrid.

The role:

This is a varied and fast-paced role, with responsibilities that will evolve on a day-to-day basis. At any one time, you will typically coordinate between 8 and 12 programmes, each delivered within a 4-6 week timeframe. Over the course of a year, you may support approximately 100 programmes.

Key responsibilities will include:

• Work with Key Account Directors/Sales to understand programme requirements.


• Create project plans outlining key milestones, deliverables and timelines for large- scale programmes.


• Schedule programme dates: coordinate trainer/associate availability, propose date options, and secure final date confirmation with the Key Account Director and client.


• Create programmes in our internal platform, adding logistic information and tasks.


• Dependent on programme requirement, jointly or solely responsible for programme management and participant administration.


• Coordinate with trainers, associates, subject matter experts and vendors to ensure all resources are prepared and available for successful programme delivery. Including virtual platform/technology testing.


• Support and create pre-course work, diagnostics and evaluations (including reporting).


• Review training materials, handouts and any required documentation for participants and trainers for quality assurance purposes and make necessary changes.


• Serve as the main point of contact for digital assets: manage and maintain the digital asset library, ensure assets are current and easy to access, and support the creation of new assets.


• When needed, video editing using Adobe, and creating new videos using an AI platform.


• Main point of contact for clients, trainers, participants and internal stakeholders regarding logistics and operational details.


• Communicate proactively with internal stakeholders and clients to provide programme updates and maintain positive relationships.


• Arrange printing and shipping of training materials/merchandise as required.


• Provide support to the Training Operations Manager and assist other departments with ad hoc projects, if needed.


• Collaborate with other operations members on larger scale clients.

The Ideal Candidate

• Experience in coordination/administration (or similar operations role)


• An enthusiastic and positive team player who can work both independently and with supervision.


• Strong scheduling, logistics and multitasking skills; able to manage multiple deadlines.


• Highly organised with excellent attention to detail and accuracy; confident owning administrative processes end-to-end.


• Clear, professional communicator with a strong client service mindset.


• Proactive and solution-focused; able to take initiative and also ask for support when needed.


• Process-driven and accountable.


• Strong Microsoft 365 skills and confident learning new tools/systems.


• Comfortable using virtual delivery platforms (Zoom, MS Teams or similar) and supporting basic troubleshooting.


• Previous experience of working with a training provider or corporate training environment beneficial.


• Experience supporting global/international clients and working across time zones desirable.


• Familiarity with LMS/TMS or similar database.


• Comfortable using Copilot or similar tools.


• Interest in data, reporting, automation and AI.

Note: Only shortlisted candidates will be contacted. Your application