Customer Service Operator - 6 month contract

About the role

In this position, you will work as part of the Customer Service team and you will be responsible for receiving, logging and responding to all customer calls, dealing with enquiries, and issues.

What is in it for you

At Booker, along with being a great place to work and giving you an opportunity to get on in your career, we also offer the following fantastic package of benefits:

• A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year.
• After 3 months service, a Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for a 4 day period after every four-weekly pay day, ie. thirteen times a year. In addition to 10% off at Tesco Cafe and 20% off all F&F purchases.
• 10% off pay monthly & SIM only deals with Tesco Mobile for yourself, along with further great deals through-out the year.
• Up to 30% off car, pet and home insurance at Tesco bank. Terms and conditions apply.
• Free eye test when you spend £50 or more. You can also save 30% when you spend £50 or more on glasses, prescription sunglasses and contact lenses.
• 50% off health checks at Tesco Pharmacy.
• Exclusive access to discounted RAC breakdown cover rates
• An exclusive deals and discounts website saving you money on everyday purchases including a cycle to work scheme.
• After 3 months service, you can join our annual Save As You Earn share scheme which allows you to buy Tesco shares in the future at a discount.
• Retirement savings plan (pension) - save up to 5% and Booker will match your contribution.
• Life Assurance - You are covered for death in service life cover of up to three times annual pay
• Health and Wellbeing support and resources including our 24/7, confidential Employee Assistance Programme and Virtual GP for you and your family.
• A great holiday package

You will be responsible for

• Ensuring an appropriate resolution in an effective, efficient manner, within the agreed timeframe and to the required standard
• Offering full customer service support to both caterers and retailers
• Logging all queries and issues, ensuring all calls are dealt with efficiently and effectively
• Communicating clearly to customers, showing empathy and working to build a trusting relationship
• Handling all types of customer and consumer queries via telephone (inbound and outbound), letters, and emails as required.
• Taking responsibility and ownership for issues, queries and their resolution, ensuring service and standards are met
• Resolving queries where possible or if necessary, escalate issues to appropriate departments
• Escalating issues to the CST Manager, if appropriate action is not taken.

You will need

• To be successful in this role your skills and qualifications will include;
• Previous experience within a contact or call centre environment would be highly regarded but not essential and full training will be provided.
• Excellent communication skills with the ability to remain calm in stressful situations
• Ability to plan, prioritise and approach each issue in a structured manner
• Ability to take ownership of problems through resolutions.

About us

Booker is the UK's leading food & drink wholesaler. We are privileged to serve independent retailers, caterers and small businesses, from locations across the country. We operate over 190 cash and carry branches, 8 distribution centres, 5 Best Food Logistics sites, as well as 6 support centre locations across the UK. 

Diversity, Equity and Inclusion (DE&I) at Booker means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we’re a place where Everyone’s Welcome.

We know life looks a little different for each of us. That’s why at Booker and Best, we always welcome conversations about flexible working. Some people are at the start of their careers; some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we may be able to support you.

We’re proud that Booker is a Disability Confident Commit