Job Description

Restaurant Team Member

The Royal Hotel

Employment type: Part Time
Contract: Seasonal
Salary: Up to £12.80 per hour

Restaurant Team Member – Serve Up Great Experiences with Britain’s Oldest Brewer!

At Shepherd Neame, we know that first impressions count. As a Restaurant Team Member, you’ll play a key role in creating a warm, welcoming atmosphere and delivering exceptional service to every guest. From greeting customers to serving delicious food and drinks, you’ll help make every visit memorable.

No experience? No problem! If you have the right attitude and passion for hospitality, we’ll give you all the training and support you need.

Where You’ll Be Working

Set in the picturesque coastal town of Deal, Kent, the Royal Hotel is the perfect destination for a seaside escape. The hotel has 18 luxurious bedrooms to choose from, several with balconies overlooking the sea. Guests can dine in the hotel’s Quarterdeck restaurant or the relaxed surroundings of the Boathouse bar which has a terrace and garden area offering glorious sea views.

What You’ll Do

Welcome guests with warmth and ensure they feel valued throughout their visit.
Take orders accurately and serve food and drinks promptly.
Maintain a clean, organised dining area and uphold hygiene standards.
Work closely with the kitchen and bar teams to ensure smooth service.
Handle customer queries and resolve issues professionally.
Contribute ideas to improve the guest experience.

What’s In It For You?

Competitive hourly pay plus a share of tips
Early wage withdrawal scheme
25% discount on food and drink at Shepherd Neame Managed Houses
25% discount on overnight stays at Managed House Hotels
Up to 40% off select purchases from our Visitor Centre Shop in Faversham
Exclusive discounts via Sheps Hut on hundreds of high street brands
Access to a Workplace Mental Health Platform
Company pension plan
Career development opportunities across our pubs, Brewery, and Support Office
Flexible working hours to suit your lifestyle

What You’ll Need

We’re looking for behaviours that make a great team member:

Sheps Spirit – you inspire confidence and keep morale high.
Working Together – you enjoy developing others and working collaboratively.
Authenticity – you take ownership and pride in delivering results.
Pride and Passion – you go the extra mile to make guests feel valued.

Why Shepherd Neame?

Our culture is built on Sheps Spirit, Working Together, Pride and Passion, and Authenticity; values that have guided us for over 300 years. When you join us, you become part of a team that celebrates tradition while shaping the future.

Ready to bring your personality and passion to the restaurant?

Apply today and become part of our story!