Employment Pathways Coordinator

ABOUT MUSTARD TREE At Mustard Tree, we believe everyone deserves dignity, opportunity, and hope. We work alongside people experiencing poverty, homelessness, and financial hardship, providing practical support, life-changing opportunities, and pathways towards greater stability and independence. Our work addresses both the causes and consequences of poverty. We support people not only in crisis, but as they rebuild confidence, develop skills, improve wellbeing, and take meaningful steps towards a more secure future. ROLE PURPOSE This role provides person-centred employment and progression support to individuals facing barriers to financial wellbeing, including homelessness or risk of homelessness. Working with a managed caseload, this role will support participants to build confidence and employability skills, and progress towards meaningful, sustained employment, further education, or accredited training. The role includes a blend of structured employability support, responsive frontline 121 work combined with corporate partnership skills.  This role will work directly with Freedom Trainees and Mustard Tree clients, supporting walk-ins, referrals, and longer-term participants. This role will represent our values through high-quality, compassionate, and professional service delivery. This role combines direct participant support, employability delivery, employer engagement working with the Salford Area Manager. You will work across our Eccles and Little Hulton sites, helping create meaningful opportunities that enable participants’ progression. Key Competencies 1. World Class Welcome and Customer Service · Deliver Work Placement and Employment service across Salford appropriate to participants’ needs, through a welcoming, inclusive, and professional service that reflects a world-class customer experience . · Networking and building relationships in Salford with new and existing corporate partners to deliver work placement opportunities to Freedom Project trainees, attendees to structured courses/clubs, and referrals from partner organisations (JCP and Elevate partners) · Provide tailored, 1:1 employment and skills support, including caseload management, action planning, CV development, job search, and interview preparation. · Adapt support to meet the diverse and complex needs of participants, demonstrating empathy and resilience. · Manage referrals and signposting effectively, ensuring participants access appropriate internal and external services. 2. Proactive in Living and Sharing our Culture, Values and Behaviours · Consistently model Mustard Tree’s values, culture and expected behaviours in all interactions with participants, colleagues and partners. · Promote equality, diversity and inclusion by creating safe, welcoming and respectful environments for everyone by building positive relationships, challenge inappropriate behaviour appropriately, and reflect on feedback to continuously improve practice. · Communicate in an inclusive, accessible and person-centred way, adapting approaches to meet participants needs. · Demonstrate professionalism, integrity and accountability while maintaining boundaries and delivering on commitments. 3. Courage in Problem Solving and Embracing Change to Meet Needs · Identify barriers affecting participant progression and respond to reduce/remove the barriers · Adapt quickly and positively to changing priorities, service demands and participant needs while maintaining high-quality support. · Demonstrate resilience when managing complex situations, setbacks or competing pressures, whilst taking ownership of actions and outcomes · Embrace learning, feedback and change to continuously improve ways of working and support positive participant outcomes 4. Confident in Safeguarding and Incident Management · Manage situations calmly and professionally, maintaining dignity and safety for all. · Follow safeguarding, health and safety, and incident management procedures, escalating concerns appropriately. · Work collaboratively with colleagues, contributing to case discussions and team meetings Complete and maintain accurate documentation, incident forms, and risk records. Attend required training, supervision, and reflective practice sessions and keep up to date with relevant legislation and local statutory and voluntary-sector provision. 5. Skilled in Reporting · Monitor progress, record outcomes, and adapt support in response to individual needs, using TreeSalt, case notes, and case studies to evidence impact. Signpost and refer trainees and participants to appropriate internal services and external agencies, including housing, mental health, benefits, and specialist support. Track participant outcomes including engagement, training completion, volunteering, work placements, and employment progression to support internal reporting requirements and funder monitoring. 6. Positive Management of Stakeholders, Partners and Supporters Build and maintain strong working relationships with