Customer Care Representative

About the role

We are currently looking to recruit Customer Care Representatives at our Waterford Customer Engagement Centre. Successful candidates will join at 95% of the established rate which is €14.68 per hour moving to €15.45 per hour after 6 months.

As a Customer Care Representative, you’ll be the first point of contact for our customers and play a vital role in how we show up as Tesco. You’ll use your knowledge, empathy, and problem‑solving skills to deliver the right solutions, helping customers quickly and confidently across a wide range of queries.

You’ll be at the forefront of our Customer Engagement Centre, creating effortless experiences and living our values every day. This is a great opportunity to build strong customer service foundations, grow your skills, and contribute to delivering our purpose.

As business needs can change, daily start and finish times may vary, and a level of flexibility will be required.

What is in it for you

We offer excellent benefits that help make Tesco a great place to work. These include but aren’t limited to:

• Competitive Salary
• Retirement Savings Plan
• Life Assurance Cover
• Annual Bonus
• Colleague Clubcard (including a 2nd card for a family member) after 3 months service with 10% off most purchases at Tesco
• Annual leave
• Save As You Earn Scheme

You will be responsible for

• Taking ownership of customer issues and delivering appropriate solutions with confidence and care.
• Using our “Every Little Help Makes a Big Difference” skills to engage, understand, act and complete each customer interaction.
• Role‑modelling Tesco values and demonstrating integrity in every decision and conversation.
• Understanding how your work contributes to key performance metrics and delivering against your personal objectives.
• Participating in everyday conversations with your Team Leader, including recognition, check‑ins, navigation and personal development planning.
• Raising opportunities to improve processes, remove barriers, and embrace positive change.
• Following all Tesco policies including Supporting Your Performance, Time Off, Sickness Absence and schedule adherence.
• Sharing knowledge openly with peers and supporting a collaborative team environment.
• Working effectively with Team Leaders, Operations Managers, colleagues across departments, stores and relevant third parties to resolve customer queries.

You will need

Operational & Customer Skills

• A strong customer service orientation and passion for helping people.
• Excellent communication skills – both written and verbal.
• Confidence in handling complaints with empathy, patience and sound judgement.
• Adaptability and flexibility in a fast‑changing environment.
• A responsible, reliable and solutions‑focused approach.

Experience & Knowledge

• Knowledge of customer service principles and practices.
• Ability to work as part of a team and on your own initiative.
• Strong IT literacy and ability to learn new systems quickly.

About us

At Tesco, our vision is to become every customer’s favourite way to shop, whether they are at home or on the move. Our core purpose is to serve our customers, communities, and the planet a little better every day.

At Tesco, we pride ourselves on having an inclusive culture where everyone can truly be themselves. This is embedded in our values: we treat people how they want to be treated. We celebrate diversity and recognize the value and opportunity it brings, ensuring our colleagues feel they can be themselves at work and are supported to be at their best.

Our offices remain places for connection, collaboration, and innovation. We are committed to building an inclusive workplace that celebrates the cultures, personalities, and preferences of our colleagues, who in turn help build our business's success and reflect the diversity of the communities we serve. Our stores are welcoming places for everyone, with colleagues trained to support those with visible or hidden disabilities through the Sunflower Lanyard programme.

As a large business with diverse roles and flexible working patterns, Tesco can find something that suits you. We celebrate diversity and welcome everyone. Our inclusive recruitment process ensures cand