Residential Community Associate

We are looking for a proactive and customer-focused Resident Experience Assistant to join a vibrant residential community team. This is an exciting opportunity for someone who is passionate about delivering exceptional service, creating engaging resident experiences, and helping to build a welcoming community environment within a modern residential development. You will play a key role in ensuring residents receive a first-class experience throughout their tenancy while supporting the day-to-day operations of the building. About the Role Building positive relationships with residents and creating a strong sense of community Organising and hosting resident events, initiatives, and meet-and-greet sessions Managing amenity spaces and ensuring communal areas are presented to a high standard Handling rental enquiries, arranging and conducting viewings, and supporting the applicant process Coordinating maintenance requests and contractor appointments Supporting apartment inspections, check-ins, and check-outs Assisting with rent arrears monitoring and reporting Working closely with the wider onsite team to maintain health & safety compliance across the development About You A strong customer service background Excellent communication and interpersonal skills The ability to problem-solve and make considered decisions Strong organisational skills with great attention to detail Confidence using IT systems and social media platforms The ability to multitask and prioritise effectively Experience within residential property, hospitality, lettings, or conducting property viewings would be advantageous but is not essential. Requirements Previous experience in a residential setting Excellent written and verbal communication skills Strong administration and organisational abilities Professional and confident approach when interacting with residents, visitors, and contractors Flexibility to work the required shift pattern Good working knowledge of Microsoft Office and digital communication tools