Programme Manager (Band 4)

Job title:Programme Manager  

Salary: Circa £82,000 + TfL Benefits  
Grade: Band 4

Contract type: TfL

Reference: 4327

Number of roles:2 x Permanent Contract details: Perm, Hybrid Location: Endeavour Square, Stratford Office, LondonApplication closing date: Sunday 31st May

All offers of employment are subject to satisfactory right‑to‑work checks.  Candidates must be able to demonstrate their right to work in the UK.  At the present time TfL is unable to offer visa sponsorship for this role.   

Job Purpose:

Transport for London’s Road User Charging (RUC) team sits at the centre of how the capital manages congestion, improves air quality, and keeps the city moving.  Overseeing major schemes such as the Congestion Charge, ULEZ and TUC, the business area delivers and evolves the systems, policies and digital services that support cleaner travel and reduce traffic across London.  With ongoing updates to charging policy, RUC is a fast-paced environment shaping the future of sustainable transport.

Within RUC, the new RUC Relet Team are accountable for the successful delivery of the business-critical RUC Relet programme and other significant change activities.  Providing strategic leadership across a complex matrix of disciplines, managing risks, interdependencies, and the rationalisation of multiple complex systems (including technical design and procurement) across the RUC portfolio.  The team will work in partnership with senior leadership across TfL and with external stakeholders to ensure objectives are achieved and benefits realised.  The team are accountable for setting the vision, strategy, and governance framework that underpins the collection of revenue for TfL, while delivering significant cost efficiencies for the organisation.

We’re looking for a Programme Manager who is dynamic, resourceful and fully engaged in tackling new challenges and an evolving portfolio of change.  You will manage pan-TfL matrix teams at the intersection of technology, procurement and operations in a range of projects that deliver new contracts for our RUC services, and implement changes to our schemes.  

As a senior member of this new team, this is an exciting opportunity to play a key leading role in establishing and recruiting the team, and embedding the culture and ways of working that will ensure we deliver for London.

Key Accountabilities

• Leading a professional programme and project management team to deliver multiple projects or single programmes as assigned by the Head of RUC Relet, that implement technology changes, business efficiency improvements and procurement obligations to achieve TfL’s business objectives.

• Shaping and gaining authority for programmes assigned by the Head of RUC Relet, working with Heads of functions and portfolio leads to develop the programme approach and execution plan to meet the required quality, delivery timescales and cost.

• Working collaboratively with directors, senior teams and subject matter experts on design, delivery and implementation to achieve business benefits and outcomes. 

• Delivering reprocured complex internally and external services and systems at reduced cost that meet the needs of the business.

• Accountable for delivering to time, quality and price.  Developing and owning the plan for delivery, leading on the end-to-end delivery of the procurement / extensions, including planning, shaping, resourcing, benefits realisation, securing funding, implementation, programme monitoring and operational readiness.  Ensuring the programme risks and mitigation plans are well defined. 

• Continuous improvement and delivery of the programmes and projects to the quality, time and budget tolerances agreed with the Head of RUC Relet through regular reviews with team members, and review and approval of formal project documentation, and ensuring that programme risks and dependencies are correctly captured and mitigated.

• Accountable for holding