FM Billing Advisor

We are looking for a Facilities Management Billing Advisor to support the timely and accurate processing of FM and UK Restricted Customer Dockets on Hold (DOH) , ensuring billing accuracy, SLA compliance, and customer satisfaction. What you'll do: • Process DOH within agreed SLAs • Review Excel-based DOH reports and assess chargeability • Raise sales invoices and process credits and re-invoices • Update the Customer Portal daily with completed dockets • Manage invoice queries and resolve errors • Support continuous improvement of DOH processes What we offer: Competitive Salary: Reflecting your skills and experience Generous Leave: 25 days annual leave (pro-rated in hours) + time off in lieu for Bank Holidays worked Holiday Purchase Scheme: Buy up to 10 extra days—up to 35 days total leave Comprehensive Benefits: Pension plan (up to 7% employer match) Life assurance Employee assistance program Referral scheme Exclusive Discounts: High street brands, cycle-to-work scheme, and Johnson Controls product discounts Career Development: Extensive growth and advancement opportunities Free Onsite Parking: Hassle-free commuting Dress Down Fridays: Casual attire to wrap up the week What we're looking for: Must-Have: • Experience using ERP systems and Excel • Strong attention to detail and analytical skills • Ability to meet deadlines in a fast-paced environment • Positive, proactive team player • Ability to pass National Security Vetting (CTC/SC) Nice-to-Have: • 2–3 years’ experience in a processing, billing, or accounts role #LI-MS2 #LI-Hybrid #ADTcustomerservice