Infrastructure Analyst

Welcome to Transport for London Careers

Take a look at job opportunities with us and you may be surprised at what you discover: a rich heritage, a commercial outlook, an iconic brand, a unique public service. It all adds up to make Transport for London a great place to develop your career.  Here you can start your journey!

Key Information

Job title: Infrastructure Analyst

Salary: £38K - 42K + TFL Benefits                                           Grade: Band 2

Contract type: Permanent                                                       Reference: 3600 

Team: Service Owner - EUC                                                     Directorate: TfL Corporate

Contract details: TfL                         

Location: TFL sites such as Palestra, Endeavour Square, Pier Walk and other Customer sites, with hybrid working (subject to business requirements)

Application closing date: Thursday, 28th May 2026 @ 23:59

Application requirement

Please apply with both a CV & Cover Letter.

All offers of employment are subject to satisfactory right‑to‑work checks.  Candidates must be able to demonstrate their right to work in the UK.  At the present time TfL is unable to offer visa sponsorship for this role. 

Job Purpose

TfL does not just cover Tubes and Buses but also Roads, Cycle Lanes, Emissions, and River Buses just to name a few. Created in 2000 by the Greater London Authority, TfL runs the capital’s tube, rail and bus networks and has over 31,000 employees.

Working within the End User Computing as an Infrastructure Analyst, you will be accountable for meeting the team’s overall objectives across many technologies, platforms, tools, services, applications and End User Computing devices, supporting multiple workstreams across BAU and Projects, providing a first-class service to our customers and end users.

You will require excellent analytical and interpersonal skills, supporting our end users both remotely and face to face, across a range of complex incidents, as well as tenacity to see a job through to a successful conclusion, keeping the customer at the heart of your actions.

About the role

The Infrastructure Analyst is accountable for supporting TfL Applications and End User Computing devices. Your role will include:

• Coordinating with other areas within Technology and Data (T&D), both technical and service orientated to facilitate service delivery within committed timelines.
• Working with third party suppliers that have been selected to deliver elements of the infrastructure components that integrate into the TfL technology stack.
• Working closely with and under the direction of the EUC Infrastructure Managers to support, manage and maintain TfL’s IT infrastructure.
• Ensuring an excellent standard of response to and resolving incidents raised by staff pan-TfL in a timely and professional manner, using our internal ITSM system.
• To assist colleagues in the wider EUC team in dealing with peaks in workload in the IT service/support area where necessary and be accountable for supporting the delivery of technical services that meet performance objectives using approved processes and tools.
• Deliver activities to be fully compliant with all TfL processes, adhering to Cybersecurity practices.
• To contribute to the design and plan of technical changes
• Supporting testing and delivery of infrastructure technologies, as required.
• Identifying and delivering potential areas of improvement to technology or process.
• Write and edit work instructions and Knowledge Based Articles for tasks in technical areas, ensuring all work is completed to these standards.
• Act as the technical representative to the wider community and keep stakeholders engaged and updated.
• Actively contribute to effective communication within the team and with others across the Business.
• You will support departmental goals and objectives, motivating and leading others towards achievement.
• You will actively learn and develop to stay up to date with current technologies, to meet the changing needs of the job, team, and o