Caseworker for Jenny Gilruth MSP

As a Caseworker, you will play a vital role in Jenny’s office, helping to ensure that constituents concerns are heard, understood, and acted upon. You will work in a public‑facing capacity, serving as the first point of contact for constituents through providing support to address personal and community issues on a local level.ResponsibilitiesSupporting with keeping casework up to date and responding to public enquiries.Keeping cases up to date by tracking, logging and recognising when to escalate issues within team.Meeting constituents on a wide range of issues, including those of a sensitive nature and escalating accordingly.Advocating on constituent's behalf with relevant bodies to resolve matters.Reviewing constituent records and documentation in line with casework GDPR requirements.Ensuring casework filing systems, both electronic and manual, are kept up-to-date in line with GDPR requirements.RequirementsHave excellent organisational skills while being flexible in prioritising workloads during busy times.Have excellent communications skills, with accurate attention to detail and the ability to work effectively with colleagues.Be patient and sensitive while remaining objective and open minded.Be comfortable being in a front facing role explaining regulations such as GDPR to the general public.Be acutely aware of the responsibility of representing those unable to do so themselves in certain situations.Have a natural interest in helping people with a curiosity to probe for further information where required.