Customer Service- Insurance Industry

Customer Service- Claims and Renewals
Dartford
Monday-Friday | 9am-5pm
£25,000 - £28,000 per annum
Join a friendly, sociable team!

We're working with a local Insurance business, looking for motivated Customer Service Advisors to join their Dartford office in various roles within the Renewals and Claims teams. This is a fantastic opportunity for someone who enjoys building relationships and delivering great customer service

The Role:

You'll be responsible for managing a portfolio of existing customers, ensuring their policies are up to date and deliver the best value.

Your day-to-day will include:

• Proactively contacting customers ahead of renewal


• Reviewing policies and discussing any changes needed


• Speaking to Customers Face to face to assess their claims


• Investigating dashcam footage and analysing evidence for claims


• Helping clients secure the best pricing and cover options


• Handling objections and retaining customers looking to leave


• Following up on lapsed renewals to win business back


• Managing inbound calls from customers reviewing their policies

✅ What We're Looking For:

• Excellent customer service and communication skills


• Previous insurance experience preferred


• Confident handling objections and building rapport


• Organised and proactive approach to workload


• Comfortable speaking with customers both inbound and outbound

🌟 What's on Offer:

✔ Lots of Team events- London Trips, Office BBQs, Monthly Team Takeaways
✔ Supportive, team-focused environment
✔ Stable Monday-Friday working hours (no weekends!)
✔ Opportunity to build a long-term career in insurance

Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you

We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.