Student Casework Officer

About the role We are offering an exciting opportunity for an experienced administrator to join the Officer role in the Student Casework team. This post holder will support the work of the Student Casework team, which is based in Academic Quality in Academic Services, and is responsible for organising and coordinating administration relating to student casework, ensuring paperwork is managed promptly and fairly, in accordance with the universities processes and procedures. Key work areas include appeals, complaints, academic offences and other student-facing processes that could lead to an Office of the Independent Adjudicator (OIA) outcome. As an Officer in the Student casework team, you will be one of two roles, supporting the work in a complex and busy team environment. You will utilise excellent interpersonal skills to work collaboratively with a wide range of stakeholders, demonstrate strong organisation and communication skills, and show a clear commitment to delivering service excellence. This position does not meet the eligibility requirements for sponsorship under the Skilled Worker Route within the UK Visa and Immigration service’s Points Based System. Therefore, BU will not be able to sponsor individuals who require permission to work to carry out this position. For more information, please visit https://www.gov.uk/skilled-worker-visa/your-job . About the department The Student Casework team is part of the Academic Quality department within Academic Services. Academic Services creates an enabling academic environment, which shares expertise, builds capabilities and inspires stakeholders through sector leading, user centred processes and outstanding service delivery. About us Bournemouth University’s vision is worldwide recognition as a leading university for inspiring learning, advancing knowledge and enriching society through the fusion of education, research and practice. Our highly skilled and creative workforce is comprised of individuals drawn from a broad cross section of the globe, who reflect a variety of backgrounds, talents, perspectives and experiences that help to build our global learning community. BU values and is committed to an inclusive working environment.  We seek a diverse community through attracting, developing and retaining staff from different backgrounds to contribute to inspirational learning, advancing knowledge and enriching society.  To support and enable our staff to achieve a balance between work and their personal lives, we will also consider proposals for flexible working or job share arrangements. More than just a job! Working for BU provides you with access to a fantastic range of benefits. Core Package: PAY – a competitive salary with opportunities for pay progression PENSION – a valuable defined benefit pension with generous employer contributions HOLIDAY – Annual leave entitlement of 30 days plus bank holidays and winter closure (pro rata if part time) WORK LIFE BALANCE – flexible working arrangements including opportunities for hybrid working and flexitime (role dependant) You will also have access to a wide range of voluntary benefits: Health & Wellbeing: Employee assistance programme, dental care scheme, health cash plan Financial & Discounts: Discounts including a reduction of fees for family members who study at BU Travel: Cycle to work scheme, secure bike stores, showers and lockers, free bus travel between campuses, discounted bus travel Sports & Activities: Sport BU has a wide range of activities which staff can access Family: Enhanced maternity, paternity and adoption leave, on-site nursery with discounts for BU staff Modern, vibrant campus locations: Bright and flexible work and meeting spaces, with on-site food outlets and coffee shops A job description for this position is available at the top of this page. If you require this in a different format, please contact us at hrvacancies@bournemouth.ac.uk.