Job Description
Customer Service Coordinator
Hourly rate: £14.50 - £15.00 per hour
Assignment duration: 6 months
Location: Brentwood, Essex
Hours : 8.30am-5.00pm Monday - Thursday
4.30pm finish on Friday
Duties
You will liaise with new house owners and housing associations to resolve any defects in the new property the customer has moved into. You will work within a team of 6 to manage any notification of defects that arise. In order to achieve this you will
- Liaise with a team of internal tradespeople and schedule them to complete repairs for the house owner
- Coordinate with the customer on their availability to provide access to engineers
- Schedule appointment into the engineers diary
- With more complex faults you will work with a team of subcontractors to resolve the customers issue.
- You will update all the associated administration on the internal CRM system.
This is a busy and demanding role which requires somebody with strong coordination skills, combined with good telephone skills and the ability to prioritise tasks. You will see the process through from notification of the fault to the successful repair of the fault for the customer. This is a fully office based role.
Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
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