Job Description
My client is an award-winning advice firm with offices in Norfolk and Suffolk; they have been established for over 35 years. My client is looking for an experienced administration professional with strong problem-solving skills, attention to detail, a mindset that naturally looks to improve processes as well as someone who enjoys working collaboratively to support their established operations team. The successful candidate will benefit from a market leading salary and benefits package and importantly the opportunity to progress in their career with support both personally and financially, in addition all professional exam costs are met, and study is supported. Role Purpose You will provide administrative support to the Operations Department maximising back-office system functionality, producing a range of reports and data analysis, and assisting with operational queries. You will have involvement in multiple projects across the department, the purpose of these projects is to enhance the service delivered to clients as well as supporting the team and will involve keeping records up to date on my clients back office systems Key Responsibilities You will update various records, primarily on my clients back-office system for data cleansing and running various exception reports and team liaison You will maintain and evolve a number of systems and processes to help keep the support teams working effectively You will provide data analysis and reporting across the back-office with a focus on core client data held ensuring the team are keeping records up to date You will assist with testing and implementing new functionality available on the back-office systems You will have involvement in a wide variety of projects, which will enable business and team efficiencies and benefit from new technology as it becomes available, including client processes You will update tax year-end legislation changes across several systems Working with Document Designer on the template area of my clients back-office system, which is used to set up and maintain a range of documents for the teams use Advise and support on IT queries where possible Compile data for bulk mailings from my clients back-office system Maintain and update your own personal development record Essential Skills Data analysis Strong attention to detail/accuracy Basis numeracy and data handling skills Computer literate Analytical Good organisational and prioritisation skills Time management Ability to identify and raise issues and errors where applicable Ability to follow rules and procedures A willingness to learn rules and procedures A willingness to learn and take feedback Good problem solving skills Team work (working collaboratively) Ability to build and maintain relationships Strong communication skills – written and verbal Desirable Skills Producing data and reports Development of software Commercial awareness Strong Microsoft Excel skills Personal attributes Behaving in a professional manner Trust and integrity Curiosity and willingness to learn and improve Willing to help and support the wider team e.g. covering reception/IT queries Benefits 29 days holiday + office closed between Christmas and New Year + Birthday off 5% pension contribution Flexible working Hybrid working (after 1 year) Profit Share Social events Free parking Free drinks/fruit Cycle to work Length of service recognition Discounted legal services Life cover and income protection Healthcare cash plan Private health care scheme