Administrative Assistant

About Us Priority Plumbing & Home Improvements is a busy, growing plumbing and home improvement business based in Aylesbury. We work with domestic and commercial customers across Buckinghamshire, and our team is known for doing things properly — quality work, professional service, and a team that genuinely cares. As we continue to grow, we need a reliable, organised person to keep the office running smoothly behind the scenes. The Role We are looking for a friendly, switched-on Administrative Assistant to join the team. You will be an important part of how the business operates day to day — supporting job scheduling, keeping customers informed, and making sure the team has what they need to get on with their work. This is a great opportunity for someone who enjoys variety in their work, takes pride in keeping things organised, and wants to grow with a company that is going places. There is a clear path for the right person to develop into a more senior operations role as the business expands. Responsibilities Being the first point of contact for customer enquiries — answering calls and emails in a professional, friendly manner Organising and maintaining files, records, and documentation in both physical and digital formats Coordinating job bookings and scheduling — making sure the right jobs go to the right people at the right time Sending booking confirmations and keeping customers updated throughout the process Supporting the team with day-to-day admin tasks and making sure nothing falls through the cracks Ensuring the office environment remains tidy and well-organised at all times Providing general administrative support to team members as needed Keeping our job management and CRM systems accurate and up to date Helping with general office administration as the business grows Experience Well organised and good at managing your own time and priorities A confident communicator — comfortable on the phone and in writing, PowerPoint) and Google Workspace applications Happy working independently and using your initiative Comfortable picking up new software and systems quickly Reliable, positive, and genuinely proud of the work you do Previous experience in an admin, customer service, or office-based role is helpful but not essential. Full training on our systems will be provided. What We Offer £25,000 – £30,000 salary, depending on your experience A genuinely friendly, close-knit team where you will be valued from day one Real variety in your day — no two days are the same A clear path to grow into a senior operations role as the business scales Full training and support — we will set you up to succeed Monday to Friday, full-time, office based in Aylesbury This position is ideal for candidates seeking a professional role that offers growth opportunities within a supportive team environment. The successful applicant will demonstrate initiative, reliability, and a keen eye for detail to excel in this vital administrative capacity.