Job Description
Helpdesk Coordinator
Location: Bodmin
Company: CBRE GWS
CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are currently recruiting a Helpdesk Coordinator to join our growing team.
This is a key role responsible for delivering outstanding customer service and operational support, helping ensure the smooth running and continued success of the contract.
About the Role
As a Helpdesk Coordinator, you will act as the first point of contact for customers, managing requests efficiently and ensuring a high standard of service delivery across all facilities activities.
Key Responsibilities
Service Delivery & Quality
Stakeholder Engagement & Team Support
Reporting & Contract Support
Finance & Administration
About You
We are looking for someone who is:
Why Join CBRE?
Location: Bodmin
Company: CBRE GWS
CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are currently recruiting a Helpdesk Coordinator to join our growing team.
This is a key role responsible for delivering outstanding customer service and operational support, helping ensure the smooth running and continued success of the contract.
About the Role
As a Helpdesk Coordinator, you will act as the first point of contact for customers, managing requests efficiently and ensuring a high standard of service delivery across all facilities activities.
Key Responsibilities
Service Delivery & Quality
- Manage the CAFM system as the key site user, including PPM schedules, reactive tasks, and reporting
- Respond to calls and emails promptly and professionally
- Ensure all reactive requests are logged, prioritised correctly, and assigned to the appropriate engineer
- Maintain clear communication with end users and the Facilities Team throughout job lifecycles
- Resolve queries at first point of contact wherever possible (Right First Time approach)
- Work closely with the Lead Engineer and Operations Manager to maintain service excellence
- Support subcontractor performance reviews and provide feedback via systems such as Ariba
- Identify and implement continuous improvement initiatives to enhance service delivery
Stakeholder Engagement & Team Support
- Build strong relationships with internal teams and external stakeholders
- Promote and maintain CBRE's culture and values
- Support processing of timesheets and expenses when required
- Participate in training and development activities
Reporting & Contract Support
- Assist in the preparation of monthly client reports
- Produce and analyse CAFM system reports
- Support updates to client metrics and forecasting models (as required)
- Log hazards and customer feedback via the QHSE Management Portal
- Carry out additional duties as requested by the management team
Finance & Administration
- Follow established financial processes, including:
- Obtaining and submitting supplier quotes for approval
- Arranging agency cover and submitting hours
- Updating internal performance systems
About You
We are looking for someone who is:
- Highly organised with the ability to prioritise a busy workload
- Detail-oriented, ensuring accuracy in all tasks
- Logical and methodical in their approach
- Confident communicator with strong interpersonal skills
- Proactive and persistent, seeing tasks through to completion
- Customer-focused, always considering service impact and team collaboration
Why Join CBRE?
- Global leader in facilities and real estate services
- Collaborative and supportive team environment
- Opportunities for training and career development
- Commitment to innovation and continuous improvement