Repairs Advisor

Poplar HARCA is an award-winning housing and regeneration organisation with a national reputation for innovative urban and social regeneration. An opportunity has arisen within our Technical Resources Directorate for a Repairs Advisor who will help to deliver a fast, efficient, value for money repair service that achieves consistently high levels of resident satisfaction. The post-holder's responsibilities: Provide caring, professional and timely responses to all repair related contacts from a variety of sources. Work as a team to ensure that all properties are safe, warm, dry and comply with requirements. Act as first and main contact for repair requests received via telephone, email, letter, online etc. Raise repairs in line with the organisation’s policies, procedures and obligations . The Company Poplar HARCA is an award-winning housing and regeneration community association based in East London. We own and manage over 10,000 homes and invest around £4m each year in community regeneration. We’re all about creating opportunities for people in Poplar and Bow. From building new homes, to bringing people together through community events and upskilling residents through training and development opportunities. We’re looking for people to match our passion and help us make a difference. If you’re ready to collaborate, use your skills, and help transform our corner of east London, we want to hear from you. Benefits 25 days’ annual leave + bank holidays and 3 extra days off between Christmas and the New Year Health cash plan covering medical, dental, wellness and vision Opportunity to join a pension scheme with generous employer contributions Ongoing learning and development opportunities Closing date: Friday 29th May 2026 (5.00pm)