Financial Assessment Officer

Vacancy InformationThe salary advertised is full time (35 hours per week). Part-time hours will be pro-rated accordingly. Hourly rate of pay: £15.16 - £16.30 Days and Hours of Work:Days of working are negotiable, flexi time is applicable, and starting and finishing times are flexible.To start asap. An exciting opportunity has arisen for a Financial Assessment Officer within the Revenues Service. IT equipment will be provided. We are seeking to appoint a motivated, enthusiastic Financial Assessment Officer to join our Financial Inclusion Team. The role is a unique blend of complex financial duties and exceptional customer service. Training will be given. The successful candidate will have an excellent background in customer services and working in an office environment. The successful candidate will be confident working with numbers, performing calculations and reading financial documents. They will have experience of following guidelines from external agencies and following policies and procedures both internal and external. The successful candidate will be confident working with vulnerable clients and communicate financial information with families in a sensitive and empathetic manner. The successful candidate will be able to work as an individual and as a team. They will liaise with Social Workers, Solicitors, Care homes and other professionals to obtain accurate financial data. The successful candidate will have excellent communication, organisational and negotiation skills. They will confident working with Microsoft Office applications and other council IT systems. The successful candidate will actively promote and represent East Lothian Council’s vision, values and cooperate culture. They will be positive, customer focused and support employee engagement to the highest standard. Please note this role will be office based until training has been completed, then the opportunity to discuss if a Home/Hybrid working arrangement is possible, but not guaranteed. Home / Hybrid Working ConsiderationApplications for home or hybrid working will be considered for this post in accordance with East Lothian Council’s Home Working and Worksmart Policies which can be found here. Home or Hybrid working options can be discussed with candidates invited for interview. Please Note:All home/hybrid workers must live in the UK. Where an application for home-working is supported, it will be subject to a satisfactory trial period. Employees will be expected to attend Council offices for the duration of induction, and be on site in East Lothian workplaces, as required. Employees with a hybrid working arrangement in place will be office based and able to work from home, with permission, on an ad hoc basis.Job DetailsTo assist in the delivery of an effective and efficient Benefits Service which safeguards taxpayers assets, maximising efficiency of service delivery within specified standards / approved budgets and in compliance with the Council’s policies, legislation and plans with a commitment to achieve best value. Please download the Job Outline/Person Specification (available under 'Job Attachments') for the full range of tasks and duties associated with this job. You will need to refer to these in order to complete the application form. You must ensure you meet every 'essential' criteria stated on the Person Specification to be considered for interview. The ‘East Lothian Way’– values and behaviours we expect our employees to demonstrate in their everyday work. Should you be invited to interview, you may be asked questions based on these behaviours. Please refer to the document via the link to familiarise yourself with them.Job RequirementsRelevant QualificationsEducated to ‘Higher’ level, NC or SVQ2 or equivalent and/or able to demonstrate equivalent knowledge, skills and competencies gained through previous experience. Driving Licence A full current driving licence is desirable for this post. Level 1 Disclosure Clearance This role requires Level 1 Disclosure Clearance to allow access to the Public Sector Network. ELC will submit a Police Act Disclosure application on behalf of the preferred candidate and receipt of the subsequent certificate will be required prior to commencement. Please note:If you have spent more than 3 months working or living out with the UK in the last 5 years then you will also be required to present a copy of an overseas criminal record check. Details of how to apply and contact details can be found on the GOV.UK website.Additional InformationFor additional East Lothian Council employment information please click on the following link:www.eastlothian.gov.uk/nonteachinginfo If you have any difficulties creating an account on MyJobScotland or applying for this post please contact the MyJobScotland support team via this link https://www.myjobscotland.gov.uk/contact-us. If you require further information about this vacancy, please call 01620 827868, or email us on recruitment@eastlothian.gov.uk Please note