Gambling Support (Income Maximisation Adviser)

Background InformationAn exciting opportunity has arisen to join our team of paid and volunteer staff to further develop our advice service provision. Clackmannanshire Citizens Advice Bureau, based in Alloa, is an independent and innovative advice organisation providing holistic advice to the residents of Clackmannanshire across 7 locations in the county. We currently have 25 paid staff and 14 volunteers who provide a wide range of services, across our projects.We have been delivering a valuable, high-level service to the community of Clackmannanshire for over 50 years. We have accreditation in Type III advice by Scottish National Standards for advice providers (SNSIAP) in the areas of Housing, Energy, Debt and Benefits.All bureaux are members of Citizens Advice Scotland (the Scottish Association of CABx), and as such must meet specific conditions of membership related to standards of service and other matters. Each operates as an independent charity. This bureau is a limited company as well as a registered charity, governed by a board of directors/trustees.About the RoleWe’re recruiting a Gambling Support Income Maximisation Adviser to help individuals across Clackmannanshire who are experiencing gambling‑related harm. In this role, you’ll provide tailored one‑to‑one support, whether by phone, email, or face‑to‑face, helping people improve their financial situation through budgeting, income maximisation, and practical guidance.You’ll record and monitor client progress, develop case studies, and ensure individuals are connected with the right specialist services when additional support is needed.Working closely with CTSI and the Gambling Support Community Connector, you’ll also play an active part in community awareness and prevention work. This includes promoting local treatment and support pathways, attending events, delivering presentations, and contributing to research that strengthens understanding of gambling behaviours and effective engagement. If you’re someone who can take a holistic approach, adapt to individual needs, and support people to regain stability and confidence, this role offers the chance to make a real impact.Employee BenefitsWe offer additional working benefits, such as annual performance related salary increases, 5% employer’s pension contribution plan, free membership of an employer health plan, free use of company e-bikes and a retail perks scheme. Holiday entitlement for full year is 39 days pro rata leave including public holidays, with the ability to buy and sell annual leave. Flexible working scheme including some flexible start and finish times.