Job Description
Hourly rate: £14.13
Working hours: 37 Monday-Friday
Location: Woodrow Centre, Redditch B98 7RY/ Hybrid 3 days
Contract: 3 months
Opus People Solutions are recruiting on behalf of Redditch Borough Council for a Charges Advisor to support the Housing Income department with the delivery of the service charging process to tenants and leaseholders.
Responsibilities will include:
- Service charge administration related complaints and queries from customers ensuring that the customer experience is positive, professional and complaint, within set timescales
- Support the annual rent and service charge setting process to ensure that estimates and actuals are comprehensive and accurate
- With support and direction from Officers and Managers, you will be responsible for the collection and enforcement of former tenant charges and housing debts, including write off proposals where required
- Analyse data and ensure charges are accurately applied to accounts and invoiced
- Support investigations resultant from appeals, complaints, and enquiries and in the event of legal challenge, Judicial Review or Ombudsman Enquiry
What we're looking for:
- Experience of working in a financial, accounting, or income service
- Knowledge and experience of using and interpreting data and customer accounts to provide advice
- Knowledge of housing legislation or debt recovery
For more information or to process your application, please apply now!