Customer Service Advisor

Customer Service Advisor
Salary: £12.71 per hour
Location - St Asaph, Denbighshire, Mon–Fri, 09:30–17:30 (40 hrs)

Are you a friendly, confident communicator looking for a great customer focused position. 

We’re recruiting for a large customer service company — a well-established, growing business with a strong reputation for outstanding customer service which you can be a part of.

THE ROLE
You’ll be the friendly voice helping customers across the UK get the most from their lawn care treatments. You’ll handle inbound calls and emails, provide expert advice, reschedule appointments, upsell where suitable, and ensure every customer has a great experience.

• Delivering excellent customer service by phone and email
• Advising on the company’s products (training given) and recommending solutions
• Rescheduling appointments and managing customer expectations
• Building rapport and turning around any concerns
• Working closely with the operations team

YOU

• Excellent communication skills (verbal & written)
• A positive, proactive attitude
• Strong customer service experience
• Ability to work well in a target-driven team
• Basic IT skills (Word, Excel, Outlook)

Previous contact centre experience is a bonus but not essential — full training will be provided.
DETAILS

• £12.71 per hour
• On-site parking
• Ongoing training and development
• Potential for a temporary to permanent role for the right candidates

Location: Denbigh, Trefnant, Bodelwyddan, Bodfari, Rhuddlan
This is a fantastic opportunity to join a stable, growing company that genuinely values its people. 
 
 
Work Location: In person