Outreach Logistics Officer

The Outreach Logistics Officer is the central point of coordination for all Vector24 outreach activity. The postholder will oversee bookings, diary management and the coordination of Outreach Support Officers and volunteers across geographic areas.The role ensures the safe, efficient and person-centred delivery of services, acting as the operational link between service users, staff, volunteers and partner organisations. Every interaction must reflect Vector24’s commitment to compassionate, responsive and high-quality support.OBJECTIVES OF THE POST:Manage all bookings and diary allocations using CRM (Salesforce)Coordinate Outreach Support Officers and volunteer teamsPlan and optimise routes, rotas and schedulingAct as the main point of contact for service users and partnersMonitor service demand and allocate resources effectivelyRespond to operational issues and escalate where requiredSupport recruitment, induction and coordination of volunteersEnsure compliance with safeguarding and health & safety standardsMaintain accurate records of activity, outcomes and incidentsProduce operational reports to inform service deliveryProvide guidance and support to staff and volunteersCoordinate referrals and maintain strong partner communicationSupport financial coordination including expenses and resource useContribute to service improvement and operational developmentPERSON SPECIFICATION:EssentialExperience in coordination, logistics or service deliveryStrong organisational and time management skillsExperience working with vulnerable individuals or complex needsExcellent communication skills across multiple channelsExperience coordinating staff, volunteers or teamsCompetent IT skills including CRM systems and Microsoft OfficeAbility to work independently and make operational decisionsStrong problem-solving skills with a practical approachUnderstanding of safeguarding and professional boundariesAbility to remain calm under pressureDesirableExperience in community transport, social care or welfare servicesExperience working with armed forces, blue light or similar communitiesExperience producing reports and using data to inform planningExperience managing budgets or processing expensesFormal training in safeguarding, mental health or trauma-informed practiceHND or equivalent qualificationKNOWLEDGE, SKILLS AND ABILITIESExceptional listening skills and ability to build trust quicklyCompassionate, empathetic and person-centred approachAbility to engage individuals experiencing complex circumstancesHigh level of emotional intelligence and resilienceAbility to remain calm, non-judgemental and professionalStrong coordination and multitasking abilityAttention to detail in record keeping, compliance and financial trackingAbility to support and guide volunteers and staff effectivelyCommitment to dignity, respect and inclusionADDITIONAL REQUIREMENTSFull UK Driving LicencePVG Scheme membership or willingness to obtainBENEFITS INCLUDE31 days annual leave (including public holidays, pro rata)Christmas closure period3% matched pension contributionOngoing training and developmentFamily-friendly policies